Leticia Gutierrez

Experience

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  Chick-fil-A Restaurants

  Jan 2011 - Jan 2016

  Management Trainee

  Served on the Hospitality Training Team whose goal was to make each visit for each guest memorable. Along with processing orders, fetching refreshments, and table touch-ins, was recognized by management and guests for passion for making others happy. Due to motivational personality, was placed in a management trainee position.

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  The Y (YMCA)

  Jan 2012 - Jan 2017

  Aquatics Specialist

  Swim Instructor, Lifeguard, Member Services. Instructed up to four students multiple times a week, training students from 3-15 instilling confidence, physical strength, care, and respect. Lifeguarded for 2 years performing first aid, pool saves, training, rescue breathing, and CPR. Worked in Member Services giving tours to potential members and assisted in signups. Managed guest questions and memberships over the phone and in person.

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  Prarie Life Fitness

  Feb 2014 - Apr 2019

  Aquatics Specialist

  Lifeguard, Swim Coach, Private/Group Swim Instructor. Maintained pool cleanliness while administering first aid, performing rescues, training future lifeguards, and working special events. Coached swimmers ages 3-8 preparing them for Swim Meets and all future competitions. Instructed swimmers ages 3-80 in private lessons and group settings while being shadowed by future instructors.

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  LKQ Corporation

  Sept 2016 - Sept 2018

  Service Center Support Admin

  User Security, Help Desk. Started as the single intern for User Security. Worked in multiple programs granting access to the following: Project X, Prelude, Oracle, Service Now, and Active Directory. Consistently interacted with users through email, Jabber, and calls to solve their program needs. Assisted with projects throughout company. Was promoted to Service Center Support Admin with 6 subordinates and assisted with Help Desk call queue. Troubleshooted issues for users at physical location and locations in the US, Canada, Mexico, and India. Developed a working knowledge of hardware. Show less

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  Apex Systems

  Dec 2018 - Sept 2019

  Digital Imaging Specialist

  Contractor at Change Healthcare. Was originally hired as an Imaging Specialist, was then transferred into a managerial role. Imaged computers, performed basic troubleshooting, worked closely with mail room, managed inventory of incoming and outgoing technology, assisted in training new hires, and maintaining ongoing organization of department/EUC queue. Developed hardware knowledge

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  Wipro

  Jun 2019 - Sept 2019

  3rd Tier IT Desktop Support

  Contractor at Change Healthcare. Same company/position under Wipro as Apex, transferred contractor companies. Position transitioned into supporting 12k+ remote users on a 2 person team. Profiled and deployed equipment to users while providing remote technical help. Worked closely with multiple teams throughout the company for process improvement to resolve consistent issues related to imaging/profiling.

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  Ascension

  Sept 2019 - Dec 2019

  G-Suite Specialist

  Worked on a team of 4 supporting 139k+ users migration from Microsoft Office to G-Suite. Assisted most users in one on one scenarios. Worked directly with Mavenwave and Google.

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  Delek US Holdings, Inc.

  Jan 2020 - now

  Was transitioned from a contractor into an FTE position on the developed ITOM team. Continued to develop, train, and implement cross team/site processes that enabled record breaking business success. Was recognized for Innovation and Excellence, being a positive and passionate self-driven Value Creator, with contributions that achieved title of "Face of IT". Improved business perception of IT and developed IT presence on internal social media by posting original educational content series titled "Empowering You". Provided support to C-Suite, Board Members across the globe, Board Meetings and Town Halls across the country. Became versed in multi-site SN Asset Management with ordering through SHI and Amazon. Managed end user and stockroom hardware transition in corporate building move. Led removal of win7 initiative with a 99% success rate. Show less