Bhajan Kuttappa

Experience

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  Convergys

  May 2007 - Dec 2011

  IDC Admin

  Work Force Profile Management (WPM) Global, Profile/ID Management for Convergys employees globally and managing employee database systems (May 2007 – December 2011 )Principal Duties and Responsibilities:• Order, maintain, and troubleshoot system ID's for call centers.• Update procedures to ensure effective/accurate data is maintained across all Centers.• Work with internal and external departments to ensure compliance and understanding of ID process.• Provide reports of ID fulfillment for both Convergys and Client on a weekly basis.• Maintain an on line ID database and work with IT to enhance and address Client requirements & deliver IDs to New Hire classes to ensure compliance and understanding of ID use.• Maintain the authorized requestor list for Client to enable authorized supervisors to reset passwords with Client. Ensure it is kept updated.• Maintain the CRDB database, which is a application used to indicate Convergys hierarchy, for feedback and tracking purposes.• Conduct audits of all ID's on a regular basis to ensure compliance with contractual obligations.• Review and amend ID process to reflect changing requirements.• Involve in standardizing process steps and preparing material for the smooth running of the process.Designation: Customer care officer (June 2006 – May 2007) - Shared Services.Principal Duties and Responsibilities:• Servicing customer calls in a timely manner.• Handle Escalated calls and help on site agents on exhaustive understanding of policies.• Providing resolution on call and directing customers to the concerned department.• Retaining customers and up selling.• Generating reports on average performance, AHT and call conversion.• Assisted the team in providing end results to achieve the required sales conversion. Show less

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  Tangoe Inc

  Jan 2012 - Jul 2015

  Senior Consultant

  Roles and Responsibilities:• On-board new Vendor’s to the company• Managing contract reviews against. SLA’s, adherence to terms against billing, manage disputes and work with clients • Validation of contract terms and SLAs - Develop contract catalogue and prepare SLA File• Compare Contract with Vendor Portal to find difference in voice, wireless and data services Pricing• Prepare process document for placing Order, gather Invoice and Catalog• Work with client and customer in gathering the necessary information related to vendor• Conduct training session to new analyst • Audit Gathered information by other Analyst, and provide feedback• Send Audit Report to Managers and Team Leads• Attend Weekly call with the Project Manager and discuss the progress of the Project.• Document various process and share it with the team• Provide Innovative ideas which would enhance the project. Show less

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  Infrathon Projects Pvt. Ltd.

  Sept 2015 - Aug 2017

  Facilities Specialist / Operations

  • Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security• Ensuring that basic facilities, such as water and heating, are well-maintained• Managing budgets and ensuring cost-effectiveness• Allocating and managing space at corporate locations• Ensuring that facilities meet government regulations and environmental, health and security standards• Advising businesses on increasing energy efficiency and cost-effectiveness• Overseeing building projects, renovations or refurbishments• Helping businesses to relocate to new offices and to make decisions about leasing• Drafting reports and making written recommendations Show less

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  Pikkol (Rednile Innovations Private Limited)

  Sept 2017 - Jan 2018

  Key Account Manager
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  Biocon

  Jan 2018 - now

  Assistant Manager R&D PMGT Operations

  Strategy - Set up a robust process for timely processing of agreements, invoices, and shipments for the Program management team.Operations- Establish effective communication between the Program Management team and other cross-functional teams to solve the issues pertaining to agreements, invoices and shipments and evaluating the workload related to these activities and plan for optimal resource allocation.Establish effective coordination with the supporting teams to resolve any issues for the Program management team.Financials - Establish effective communications with the Operations team and Finance team to resolve invoice payment issues and communicate the same to the vendors/consultants. Show less