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Anam Ali

Anam Ali

Followers of Anam Ali872 followers
location of Anam AliSan Francisco Bay Area

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  • Timeline

  • Skills

    Team management
    Management
    Project management
    Microsoft word
    Business strategy
    Team leadership
    Analysis
    Leadership
    Operations management
    Customer service
    Crm
    Business analysis
    Vendor management
    Microsoft excel
    Customer relationship management
    Negotiation
    New business development
    Strategic planning
    Sales
    Microsoft office
    People management

  • About me

    Experienced Manager with a demonstrated history of working in the internet industry. Skilled in Operations Management (Seller and Vendor). Strong professional with a MBA focused in Marketing and Operations.

  • Education

    • Vidya Mandir

      -
      SSC

    • Edith Cowan University

      2010 - 2012
      MBA Change Management and Marketing

      Masters in Business Administration. Specialization in Marketing, Operations and Change Management.

    • Mount Carmel College, India

      -
      Bachelor of Science (BSc) Chemistry & Biotechnology

  • Experience

    • Amazon

      May 2012 - now

      · Managing performance and behavior of Associates through effective 1:1 meetings, coaching, and mentorship.· Implementing performance goals, monitors and evaluating against pre-set goals implementing action plans to resolve performance barriers as needed.· Reviewing and analyzing performance metrics to identify areas of opportunity that will drive performance improvement.· Ensuringthat Associates have a clear understanding of the performance and behavior criteria and how it impacts site performance and the overall Seller experience.· Partnering with workforce management to execute daily staffing plans, identifying and reporting significant volume and capacity changes, making just-in-time adjustments to ensure staffing requirements are met to achieve service levels goals.· Managing schedules, monitoring adherence, time-off planning, and attendance in partnership with Workforce Management.· Participating in daily Kaizen events to identify and implement process improvement change initiatives.· Conducting Seller interaction audits and provide coaching to improve performance.· Liaising with other departments such as Customer Service, Merchant Investigations, or Payments teams as required to resolve Seller’s issues and questions. Show less

      • Operations Program Manager

        Mar 2022 - now

      • Program Manager

        Mar 2021 - Mar 2022

      • Manager AWS

        Jun 2019 - Mar 2021

      • Manager II

        Apr 2018 - May 2019

      • Manager I

        Jan 2016 - Mar 2018

      • Team Lead

        May 2013 - Jan 2016

      • Associate

        May 2012 - May 2013

  • Licenses & Certifications