Marco Antônio Menezes Prata Monteiro

Experience

• 

  MAHLE

  Jan 2010 - Mar 2010

  Intern

  During the second year of my university year I spent in the quality and production sector of the company, focused on the demand management part of the metallized.

• 

  ENSAM laboratoire

  Feb 2013 - Jan 2013

  Intern

  Project of simulation, modeling and manufacturing of a paye using RTM light method.I worked from conception in Catia V5 to manufacturing in the ENSAM laboratory.

• 

  Helibras

  Mar 2014 - Jan 2014

  Intern

  Intern at support and services of the EC 725 helicopter.Developed the PMO function, using KPIs to study productivity and improve the production line.Implementation of Kanban and quality gate in EC 725 production line.

• 

  MAHLE

  Apr 2016 - Apr 2017

  Intern

  Intern at manufacturing engineering sector of the company. I implemented MTD - standardized working method for the machines of the production line of bearings, second ring piston ring and casting. This method consisted of standardizing and optimizing the way the employee should operate the machine step by step to be more productive and efficient.Implementation of the reaction plan - a document that consists of detailing all the possible failure modes of a particular operation and tying the action that the implementer must perform if any of these failure modes occur.Study of productive capacity, purchase and implementation of a CNC lathe to perform the first cut of the piston rings. Meno dettagli

• 

  Groupe Renault

  Jan 2017 - Feb 2021

  Act within the commercial scope, quality of customer service -NPS, standards, financial analysis and team trainings, besides being responsible for developing the dealer network in the area, supporting the process of sell out, sell in, forecast, commercial campaigns, standards, unfold the actions and current campaigns.Promote the dealer network with information relevant to the after sales business. I participated in the reformulation of the standard processes Renault, mainly in the workshop, ensuring greater efficiency and customer satisfaction.Implemented the pilot check list online - tablet - in the workshop, interconnecting the concessionaire's DMS with the mobile device. On-site visits at Renault dealerships for continuous improvement of all processes related to quality in the show room and after sales.Use of quality tools - Ishikawa, PDCA, 5-Why - to improve the process as a whole and consequently the customer's perception of the brand.Participant in the KAIZEN pilot project implementation team at Renault do Brasil - continuous improvement in after sales based on cash management, workshop capacity study, 5s and personnel training.

  • Sales & After Sales Consultant

    Jan 2020 - Feb 2021

  • After Sales Consultant

    Jan 2019 - Jan 2020

  • Quality and Methods Analyst at Groupe Renault

    Jan 2019 - Jan 2019

  • Quality Consultant

    Jan 2017 - Jan 2019
• 

  MICHELIN Connected Fleet

  Feb 2021 - now

  I strategically partner with shippers to provide benefits to their transportation and logistics chain, aiming to prevent accidents, control costs, ensure cargo and vehicle safety, monitor trailers, preserve cargo, and increase productivity. Day-to-day, I strive to stay aligned with the market to support clients in achieving sustainable mobility through our solutions. Acting with key accounts clients in the region of são paulo capital. Objective to build customer loyalty, promote NPS, with an analytical focus on sascar solutions, generating a better experience for our customers. In parallel, always promote and generate business opportunities for the company.

  • Key Account Manager

    Jan 2023 - now

  • After Sales Specialist

    Feb 2021 - Jan 2023