Teresa Santos Lopes

Experience

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  Altachem N.V.

  Sept 2004 - Jul 2005

  Chemical Engineer

  Product development in polyurethane foams of one component (OFC)Development of a foam "Megafoam Gun" with low cost of production but high quality, and evaluationof properties of the foam.Optimization of an OFC foam dispensing system, the main objective of this system being to decreasethe density of the foam ensuring a high quality foam.

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  Portuguese Army

  Aug 2005 - Mar 2006

  Chemical Engineer

  Portuguese Army (Oficinas Gerais de Fardamento e Equipamento), Lisbon (Portugal)Laboratories assays of Quality Control for textile and leather. Activities of logistic support. Investigationand Development of new products of interest for the Armed Forces.

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  NetJets Europe

  Apr 2006 - now

  Develop, monitor and implement strategies, programs and projects that strategically leverage andinfluence company’s vision, short and long-term plans and goals. Driving a culture of continuousimprovement emphasizing people development, customer experience and innovation throughout theorganization and external stakeholders.▪ Lead, manages and delivers processes excellence initiatives (Strategic Programs/Projects) acrossall levels of organization,▪ Developing and implement a Global Continuous Improvement program.▪ Works in conjunction with business unit leaders, vendors, other managers and associates,deploying Continuous Improvement Methodologies, Project Management knowledge and ChangeManagement skills to drive a continuous improvement culture;▪ Responsible for planning, coordinating, monitoring and implementing business projects to meetorganizational goals.▪ Ensure that all service deviations follow the close out process and information is collected to allow acontinuous improvement of customer service and operations efficiency;▪ Create operational business reports for different areas within the company, (Business Objects) with the purpose of analyzing data, optimizing, automating and stream line processes▪Creation of Operational Dashboards in SAP Business Objects and Tableau for core areas of the Business which include KPIs , Operational metrics and any relevant data . Show less ▪ Support the development and implementation of different projects within Flight Center areas, inorder to ensure project goals are achieved within the pre-defined timelines and with the expectedoutcomes▪ Support the Flight Center Management in the preparation for internal and external audits in order toensure conformity and continuous improvement of processes and procedures▪ Prepare and deliver training programs to Flight Center personnel,▪ Create, develop and/or review a manuals, processes and policies to ensure legal compliance aswell as increase overall efficiency.▪ Produce reports and scorecards for the several Flight Center departments to reduce manualinputs improve the efficiency and customer service delivered by the area; Show less Create and refine optimum daily trip schedules for owner aircraft allocating available crew andaircraft resources in order to establish the most efficient and economic trips to accommodateowner’s requests, in compliance with EU-OPS and company procedures.▪ Liaise closely with Maintenance, Operations, Training and Vendor Ops departments regarding allresources required for flight activity, to be aware of all required variables that can influence flightschedule, in order to define the best daily trip schedules maximizing aircraft utilization and crewproductivity; Show less Supervise the activities of the Crew Communications Coordinators assigned to the shift in order toensure the interface with Crew Members on tour and other external entities is accurate and effective,analyse information related with deviations and case managements, follow-up daily activity andensure all pertinent questions addressed to the appropriate departments, so that a high level ofservice can be delivered to Customers.Supervisors’ key responsibilities will be to supervise the team, assess the team’s performance,perform monthly quality assessments, review and suggest procedures. Show less

  • Capacity Planning Manager

    Mar 2021 - now

  • Strategic Initiatives -Portfolio Management & Continuous Improvement Project Manager

    Nov 2016 - Jun 2022

  • Projects and Development Specialist

    Sept 2011 - Oct 2016

  • Scheduling Planner

    Jan 2010 - Aug 2011

  • Crew Communication Supervisor

    Apr 2006 - Dec 2009