Tushar Goel

Experience

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  AON SERVICES INDIA PRIVATE LIMITED

  Apr 2006 - Jan 2014

  Lead System Analyst

  i. Technical analysis of the client requirements and designing the code on the systemii. Partnering in planning process by providing inputs which includes analyzing deferred work and the resource availability for future iterations.iii. Help to develop an achievable delivery scheduled by participating in Work Breakdown Structure planning along with Control Account Manager.iv. Monitor the status of the project deliverables assigned to offshore resources and taking appropriate corrective/preventive actions to ensure deliverables are met.v. Review tasks aligned to resources and escalate project risks and take necessary actionsvi. Maintain demand and supply balance in the project implementationvii. Manage team capacity & productivity while monitoring product quality. viii. Report project status on daily basis and lead status meetings with clients and internal teamsix. Adhering to SDLC methodology for the project implementationsx. Accountable for the quality and timeliness of deliverables of my teamxi. Quality Assurance and Control, and ensuring team delivers results with excellencexii. Review and provide sign-off on all Analysis, Test Planning, Testing to onshore clients Show less

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  PeopleStrong

  Jan 2014 - Mar 2015

  Service Delivery Manager

  i. Liaise between business and technology team members with customer-facing responsibilityii. Prepare and conduct customer/Vendor meetingsiii. Creation of the Implementation Project Plan for all project phasesiv. Maintain demand and supply balance on the projectv. Lead status meetings and daily huddles with client and colleaguesvi. Create and communicate project status reports to the project stakeholdersvii. Manage the defined budget and budget changesviii. Ensure quality and timeliness for the servicesix. Planning UAT (User Acceptance Testing) with agreed customizations and within timelinesx. Ensure customer acceptance for delivered services (Adoption through required training)xi. Project Sign-Offxii. Coordinates all communications to interested parties (Application groups, Technical support and Production support team)xiii. Executes Change Managementxiv. Working in SAAS (Software as a Service) model Show less

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  AON SERVICES INDIA PRIVATE LIMITED

  Mar 2015 - Aug 2017

  Lead System Analyst Advanced

  i. Maintaining demand and supply tracker for implementations vertical colleague wise, assign resources to the projects and manage hiringii. Create and communicate project status reports to the business leadersiii. Managed Change Managementiv. Managed the defined budget and budget changes of the entire implementations functionv. Prepare and conduct the kickoff meeting for new implementations project & conversionsvi. Accountable for ensuring customer acceptance for delivered services (Adoption through required training)vii. End to end delivery management accountability from India teamviii. Hire, training, and developing colleagues for business establishmentix. Be a project and application SME and cascading knowledge to new hiresx. Quality Sign-Off and accountability of delivery excellence Show less

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  Inforica (An SEB Company)

  Aug 2017 - Apr 2019

  India Implementations Leader

  i. Served as single point of contact for supporting client teams, vendors, business leaders and other functional leadersii. Led the entire project lifecycle, handling feasibility through requirements definition, implementation, integration, quality assurance, go-live, and production supportiii. Accountable for the quality and timeliness of deliverables of implementations verticaliv. Accountable for delivering CAT/UAT (Acceptance Testing) with agreed customizations and within timelinesv. Conceptualized many ideas for automation of certain processes, that helped reduce turnaround time of the delivery and was more efficientvi. Able to multi-task, problem solve, risk identification and mitigation planvi. Handled mid-market and large new client implementations and ongoing supportvii. Efficiently managed strong client relationshipviii. Leading 2 benefit administration platforms (Flex Plus, HRP) which comprises of 36 live clients, their Annual Enrollment, Ongoing Production Support and change orders for Canadian Mid-Market clientsix. On an average, leading 4 new implementations and 3 conversions for Canada Mid-Market clients per year Show less

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  Wipro Digital Operations and Platforms

  Apr 2019 - now

  Senior Practice Manager

  i. Led program level reviews with management team, stakeholders, delivery teamsii. Established a culture of high accountability and high performance excellence within the teamsiii. Maintained a strong client focus by effectively serving client needs and developing productive working relationships with clientsiv. Facilitated executive level escalations and business group level change managementv. Responsible for team’s engagement, colleague retention , plan and execute team’s growth & learning in an endeavor to build a high-performing teamvi. Drive operational excellence and routine Show less