Daniel George

Experience

• 

  River Spirit Casino Resort

  Mar 2016 - Feb 2017

  IT Technician II

  All duties consist of but are not limited to the following:Handling customer service calls. Efficiently managing designated tickets within specified timeframes. Administering Active Directory (including password resets, account setup, group assignments). Deploying PCs (Windows 7/10). Retrieving/refreshing assets. Diagnosing hardware issues (covering personal and commercial printers, POS systems, card printers, Access Points, IP Phones, etc.).Applying Group Policies.Resolving software problems remotely (including Office 365, Adobe Software Suite, KCMS, NEWave, CCT, Oasis, Abacus, Micros, Simphony, etc.).Providing network support.Importing/exporting security certificates.Engaging in scripting tasks. Show less

• 

  The Muscogee Nation

  Feb 2017 - Dec 2018

  IT Technician II

  All duties consist of but are not limited to the following:Handling customer service calls to ensure client satisfaction.Efficiently managing designated tickets within stipulated timeframes.Successfully deploying PCs on both Windows and Mac OS platforms.Proficiently managing Active Directory tasks such as password resets, account setup, and group assignments.Demonstrating expertise in hardware troubleshooting encompassing motherboard, RAM, HDD/SSD replacements, and more.Providing adept software support across Windows, Mac OS, Android, iPhone, and various applications including TrackIt, NAVision, Adobe Suite, Office Suite 2010/2016, Sophos Antivirus, Safeguard Encryption, Munis, Malwarebytes, and Clonedeploy.Offering valuable network support to ensure seamless operations.Applying Group Policies effectively for optimized system performance.Contributing to Microsoft Exchange/Email creation for enhanced communication.Executing Mobile Device Management (MDM) deployments to enhance organizational efficiency.Ensuring accurate asset retrieval procedures are followed.Conducting remote software troubleshooting to resolve issues promptly. Show less

• 

  BOK Financial

  Jan 2019 - Feb 2024

  All duties consist of but are not limited to the following:Responded to and resolved technical issues reported by end-users viaphone, email, Jabber, or Microsoft Teams, ensuring timely and effectiveresolutions.Provided technical guidance and advice to end-users on hardware, software, and network-related issues.Supported a wide variety of applications.Escalated complex technical issues to support teams as needed, ensuring proper documentation and tracking of the issue.Participated in the testing and implementation of new hardware and software systems, providing feedback and recommendations to management.Maintained accurate and up-to-date records of all end-user interactions, technical issues, and resolutions.Responded to and resolved technical issues escalated by previous support analysts. Show less All duties consist of but are not limited to the following:Imaged and configured PCs according to departmental specifications, ensuring optimal performance.Transferred user data from legacy PCs to newly refreshed systems, preserving critical information.Offered technical support to end users during the transition to Windows 10, ensuring a smooth upgrade experience.Expertly diagnosed and resolved issues related to department-specific applications, maintaining operational continuity.Skillfully installed VESA mounts and managed cables to enhance workspace ergonomics and organization.Successfully managed the disposal of outdated PCs for recycling, securely wiping data from HDDs and facilitating proper disposal methods, including HDD crushing.Utilized Okta and ServiceNow platforms to efficiently review, process, and allocate tickets, streamlining ticket management processes. Show less

  • Service Desk Analyst

    Apr 2020 - Feb 2024

  • Microcomputer Specialist

    Jan 2019 - Apr 2020
• 

  CamTech MSP

  Feb 2024 - now

  Network Administrator