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Zaiyou Chen, CPHR

Zaiyou Chen, CPHR

Followers of Zaiyou Chen, CPHR930 followers
location of Zaiyou Chen, CPHRGreater Vancouver Metropolitan Area

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  • Timeline

  • About me

    Senior People Operations Coordinator at GeoComply

  • Education

    • UBC Sauder School of Business

      2018 - 2022
      Bachelor of Commerce - BCom Business/Commerce, General

      Undergraduate student specializing in Organizational Behaviour and Human Resources.

    • International Baccalaureate

      2016 - 2018

  • Experience

    • FlyOver Canada

      May 2018 - Aug 2021

      • Coordinating the full employee training cycle (including identifying needs, gathering feedback, and developing appropriate training programs).• Creating and updating Standard Operating Procedures used across all FlyOver attractions.• Collaborating with two Training Coordinators to continuously refine and bolster the training program. • Onboarding and training new team members for all frontline positions.• Implementing training plans to address weaknesses in employee performance.• Creating and updating training materials, including checklists and learning aids.• Administering regular refresher training to ensure adherence to Standard Operating Procedures • Managing up to 8 team members as a Team Lead while maximizing operational efficiency.• Delivering exceptional guest service in a fast-paced environment.• Organizing and directing guest flow during peak traffic times.

      • Training Coordinator Team Lead

        Mar 2020 - Aug 2021

      • Training Coordinator

        Mar 2019 - Mar 2020

      • Guest Experience Guide

        May 2018 - Feb 2019

    • Pansophy Education Institute

      Sept 2018 - Jan 2019
      Teaching Associate

      • Taught introductory level French and intermediate English with a focus on oral presentation skills.• Collaborated with educational advisors to develop weekly lesson plans for private and group sessions.

    • MacSailing

      Apr 2019 - Sept 2019
      Office Manager

      • Communicated operational needs to Managers for appropriate scheduling.• Monitored company communication channels to address all customer inquiries• Completed all payment and order processing, including corporate deals with other companies.

    • GeoComply

      Jun 2022 - now

      • Senior People Operations Coordinator

        Mar 2024 - now

      • People Operations Coordinator

        Sept 2022 - Feb 2024

      • People Operations Intern

        Jun 2022 - Aug 2022

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Zaiyou Chen, CPHR
      Natural & Emerging Leader Alisa Ivanova, Alzbeta Ruzikova Sep 2019 This award is presented to a team member that exhibits natural leadership abilities in everything that they do. This person could be either in a defined leadership position, or be an individual that naturally leads the team from their non-defined leadership position. They consistently demonstrate a well-rounded approach which includes strategic thinking, organizational leadership, communication skills, integrity, and knowledge sharing. This person actively helps other realize their true… Show more This award is presented to a team member that exhibits natural leadership abilities in everything that they do. This person could be either in a defined leadership position, or be an individual that naturally leads the team from their non-defined leadership position. They consistently demonstrate a well-rounded approach which includes strategic thinking, organizational leadership, communication skills, integrity, and knowledge sharing. This person actively helps other realize their true potential while working together to deliver exceptional service to both the guests and team members. Show less

  • Volunteer Experience

    • Treasurer

      Issued by Debate and Speech Association of British Columbia on Nov 2018
      Debate and Speech Association of British ColumbiaAssociated with Zaiyou Chen, CPHR

    • Director Of Expansion

      Issued by Kitchen on a Mission on May 2017
      Kitchen on a MissionAssociated with Zaiyou Chen, CPHR

    • Debate Competitor

      Issued by JDC West on Sept 2021
      JDC WestAssociated with Zaiyou Chen, CPHR