Nicole Hyland

Experience

• 

  Amazon

  Feb 2016 - Jan 2022

  • Led a team of 3 managers and 21 hourly employees to manage and own cost per hire budgets through oversight of labor acquisition, advertising and other talent acquisition costs within the node• Project lead for standardizing contingent offer letters for all hourly employees in NAMER which increased our accuracy rate by 77.8%• Forecast labor demand plans and create scalable staffing strategies to build infrastructure and ensure team resource capabilities meet business demand for 13 business lines across 57 sites to deliver 1200+ hires a week during peak• Lead and build strategies to optimize candidate cycle time, conversion rates and applicant funnel metrics to benchmark• Exceed associate experience service levels and KPI’s measured by hiring activity results and defect reduction Show less • Managed a team of 1 manager and 12 hourly employees to monitored KPI metrics to prioritize and exceed all business SLA’s for 20 sites across 4 business lines• Developed and maintained relationships with the Operations Managers and Venue Event Managers to build long term partnerships• Rolled out an improved New Hire Event video for all new hires to be inclusive of 10 business lines which increased completion rates by 13% • Created staffing forecasts to build internal infrastructure and ensure team resource capabilities meet business demand Show less • Responsible for launching and running one of the largest outbound ship docks in the North American Amazon Robotics region. • Managed a team of 70+ associates to support record breaking outbound volume capacity while maintaining the highest quality standard within the Amazon Robotics region for rolled freight and Delivery Estimated Accuracy (DEA) for customer experience. • Lead process improvement project to increase DEA and achieved 99.99% after implementing sortation dividing system• Worked closely with the transportation team to ensure timely delivery and focused on customer centric compliance • Prime Day Playbook POC – Oversaw project management of peak planning for the building for all nine departments• Responsible for operational shift planning and balancing out flow management through data-driven decisions for the outbound department • Manage and engage with delivering feedback to 80+ associates within the fulfillment center• Take leadership in developing performance goals to achieve customer experience expectations and ensure quality• Traveled to DEN2 to lead BOD project which increased percent to plan from 36% to 81.5% saving on average $53,000 per month. Show less

  • Sr. Staffing Manager

    Feb 2021 - Jan 2022

  • Staffing Manager

    Nov 2018 - Feb 2021

  • Operations Manager

    Feb 2016 - Nov 2018
• 

  Amazon Web Services (AWS)

  Jan 2022 - now

  Sr. Technical Sourcing Recruiter, AWS Security

  • Mentored 8 junior recruiters to build out highly effective recruiting strategies and influenced the business on making calculated hiring decisions• Managed the Software Development Engineer II People on Demand project for hiring across the Mihir Patel org to drive rapid hiring which increased interviews by 175% from 17 in 2021 to 47 in 2022• Partnered with hiring teams to build effective sourcing, assessment, and closing approaches with an ability to manage customer/partner expectations, which led to standardized business meetings • Led and organized stakeholder meetings to facilitate recruiting strategies which led to an increase in SDE3 hiring by 150% • Successfully hired several SDE candidates at all levels for the Amazon Security org Show less

• 

  Keller Williams Greater Seattle

  May 2023 - now

  Real Estate Broker