Daniela Castro

Experience

• 

  N.G. Tomasi, C.A

  Mar 2012 - Aug 2015

  Asesora de ventas

  Contact Center & Coordinador LMS (9 meses en el cargo)//Asesora de Ventas. Responsable por la venta y entrega de los vehículos nuevos. (2 años en el puesto)Analista crediticio. Encargada de recibir la documentación pertinente para el análisis y tramitación ante las diferentes entidades financieras. Establecer con el cliente la forma de pago, indicando las opciones de financiamiento y diferentes requerimientos. Facturación de vehículos nuevos. Llevar registro de todos los clientes: Prospectos, potenciales, efectivos y reales para crear clientes para toda la vida. Realizar la inspección de la unidad a entregar utilizando los formatos exigidos por el GM Difference! (DDS y FORMATO PDI). Manejo de relaciones con el cliente. (CRM) Show less

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  Eurodistribution

  Oct 2015 - Feb 2017

  Ejecutivo de ventas barrido

  DISTRIBUIDOR OFICIAL DE MARLBORO, PALL MALL, SC JOHNSON, ENTRE OTRAS. Ejecutiva de ventas. Encargada del desarrollo de la política comercial de la empresa para aumentar las ventas, los márgenes netos y la cuota de mercado, y optimizar los resultados de las diferentes redes de distribución, al tiempo que cumplen con la imagen y la marca.

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  Dietrich

  Sept 2017 - Dec 2017

  Ejecutivo de ventas

  Ejecutivo de ventas de planes de ahorro, Con objetivos tales como: retener a los clientes actuales, captar nuevos clientes, lograr determinados volúmenes de venta, mantener o mejorar la participación en su zona de ventas, generar una determinada utilidad o beneficio y desarrollar empatía con los clientes para que formen parte de la empresa

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  Credimag

  Jan 2018 - Feb 2019

  Analista financiero

  Manejo de documentación personal y financiera, captar nuevos clientes, asesorar a comercializadores sobre los posibles créditos que se le pueden ofrecer al tipo de cliente que maneje, verificar documentación para evitar trámites fraudulentos, y seguir los pasos recomendables para mejorar la eficiencia de la compañía. Analizar comportamiento crediticio de los clientes potenciales para poder ofrecerle un producto que se ajuste a sus necesidades.

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  Accenture Argentina

  May 2019 - now

  As a Product Owner, I oversee and enhance an HR payment application for Philippines, UKI, Australia, and New Zealand. My role involves managing the entire product lifecycle, from requirement definition to implementation and continuous improvement.My responsibilities include:Define and prioritize product requirements to align with business and user needs.Collaborate with development, design, and other teams to deliver effective solutions.Provide ongoing support for the HR/Payment application to ensure optimal performance.Monitor product performance and integrate user feedback for enhancements. Show less As a People Lead, I currently mentor a team of three individuals, focusing on their development and performance within the company. My responsibilities include:Development: I mentor and support each team member, guiding their integration and growth within the organization to help them reach their full potential. Performance Management: I monitor and evaluate performance to maintain high standards and achieve individual and team goals.Work Facilitation: I streamline workflows and address any obstacles to enhance productivity and job satisfaction for my team members.Representation: I represent my team in annual talent discussions, advocating for their contributions and securing significant results in performance reviews. Show less Maintenance and Operations support for Payroll interfaces for US and Canada and other global interfaces in different countries.Regularly exposed to calls in english with customers and vendors and other teams members. Main responsibilities are operations support and functional analysis. The analysis part of the role requires: investigating issues, discussing requirements with customers, documentation, design, follow up with development team, testing team and vendors.Main responsibilities include:• Production support execution: Recurring payroll processing.• Production support procedures documentation (and continuous improvement).• Work closely with the payroll and benefit teams based in USA and Canada for requirements and support.• Relationship with vendors (payroll processing software, benefits management)• Relationship with teams members from other countries such as India and China, to transition tasks to their shifts (explanation of tasks to be carried out and use of internal tools, prepare documentation, etc.).• New manuals and guide of general functional processes (payroll usual tasks, interfaces)• Identifying continuous improvement opportunities in functional process and track them till closure.• Ensure technology solutions which represents current and future business requirements. Show less Operations support for Payroll interfaces for US, Canada, Philippines, France, UK and Finland.Regularly exposed to calls in english with customers and vendors and other teams’ members. Main responsibilities include:• Production support execution: Recurring payroll processing.• Calendars updates for the different interfaces. • Production support procedures documentation (and continuous improvement).• Work closely with the payroll and benefit teams based in US and Canada for support.• Relationship with vendors (payroll processing software, benefits management, etc.).• Relationship with teams’ members from other countries such as India and China, to transition tasks to their shifts (explanation of tasks to be carried out and use of internal tools, prepare documentation, etc.). Show less

  • Product Owner

    Nov 2023 - now

  • People lead

    Jan 2023 - now

  • Business & Technology Delivery Sr Analyst

    Dec 2022 - Aug 2024

  • Business & Integration Arch Ssr Analyst

    Jun 2021 - Nov 2022

  • Business & Integration Arch Analyst

    May 2019 - May 2021