Silvia Torres

Experience

• 

  The University of Texas at El Paso

  Feb 2008 - Mar 2009

  Printing Specialist

  • Helped University Departments with their printing needs.

• 

  The University of Texas at El Paso

  Jul 2010 - Dec 2011

  Administrative Assistant

  • Performed clerical duties such as: answering phone and emails, data entry, organizing and scheduling of appointments, monitoring and ordering office supplies.• Built websites for different university departments, including the Office of Student Life and Adelante Child Care using WordPress.• Led campus events for hundreds of students, including New Student Orientations.

• 

  Hilti North America

  Feb 2012 - Dec 2014

  Account Manager

  As an account manager I was responsible for serving the Southwest Texas region by not only maintaining existing relationships, but also by acquiring new ones. My role as an account manager was highly independent and very hands-on. A regular day for me consisted of visiting customers at construction sites, offices, and warehouses. I conducted demonstrations of our power tools and administered safety trainings for the construction crew. I maintained and organized my CRM on a daily basis to plan, prioritize, and execute customer visits. The most enjoyable aspect of this role was the relationships I formed with my customers and being able to provide consultative sales that made a huge impact on the efficiency of their projects. Here are some of the responsibilities I held in this role: • Managed over 250 accounts in the Southwest Texas Region. • Maintained customer information on CRM tool.• Exceeded sales forecast in 2014: 1st quarter at 140% of forecast.• Increased customer engagement: grew engaged accounts from 6 to 10. • Accomplished $855,000 in sales in the year 2014. • Planned and executed daily business by highest priority objectives.• Demonstrated ability to thrive both independently and in a team environment.• Developed engaged customer relationships and effectively implemented strategic concepts.• Displayed excellent time and customer management skills. Show less

• 

  Prospect Schools

  Apr 2015 - Dec 2018

  As the Admissions representative, I am responsible for the first interaction families have with our organization. I ensure to communicate our mission to prospect families and positively influence their decision to choose Brooklyn Prospect as their students' school. I've worked at Brooklyn Prospect in a range of different roles, I started working in the organization in 2015 as the Front Desk Coordinator, and was promoted to Program Coordinator for the High School division in 2016. I have been working as Admissions representative remote in El Paso, Texas since March 2017. I've learned about diversity, collaboration, but most importantly, I've learned that I feel truly passionate about education. I am deeply committed to using my skills in the education field to benefit students. Here are some of the responsibilities held in this position:• Conduct online seminars; trainings for schools/divisions for the Admissions department. • Collaborate with the Admissions manager to reach our recruitment/ enrollment numbers by strategizing how to decrease drop-outs and increase student retention. • Respond to inquiries from general public, prospective and admitted families by phone and email.• Develop content for our Admissions page on our website. • Keep information up to date on our SIMS (SchoolMint & TeacherEase).• Track important admissions events and deadlines in Google Calendar.• Manage communication logs to ensure prompt follow up with approximately 60 free-reduced lunch families.• Help maintain accurate data in the Online Enrollment System with priority validation.• Support admissions team in ensuring non-native English speaking applicant families are guidedthrough the admissions and acceptance process.• Send out communication messages to families. Show less As the High School Program Coordinator, I was responsible for maintaining the relationship between families and teachers. This position made me realize how much I enjoy fostering these relationships within the community; not only with families, but also with our teaching staff. Being project oriented, a self-initiator and independent were some of the characteristics I demonstrated to excel at. I also had the opportunity to serve as an adviser for the freshmen Advisory class. Here are some of the responsibilities I held under this role: • Maintained records via student and faculty information systems and related tracking tools.• Created operations resources and use of internal communication platforms.• Maintained project plans to ensure deliverables were met.• Project lead for photo day and advisory conferences, among other special events.• Supported of all high school events including school assemblies, graduation and awards ceremonies.• Supported attendance policy through communication of clear expectations and regular family contact.• Managed internal and external communications, including high school school primary phone line and email account.• Handled inventory and purchasing requests for the faculty, office supply cabinet and testing administration.• Project lead and executor for mailings and the distribution of report cards and progress reports.• Oversaw all billing, financial record-keeping and transportation for high school. Show less As the Front Desk Coordinator, I had to create a positive and welcoming environment for families that came through our door. I was also the back-end to many of the daily operations at the school. A regular day at this role consisted of me putting a call on hold to greet a parent, and having a copier job running in the background. I was able to effectively manage the day to day office duties but also support other school departments in more focused projects. Here are some of my responsibilities held as Front Office Coordinator. • Created and maintained front office environment that was organized, efficient and welcoming.• Ensured that visitors and callers were greeted in a professional, and that they signed in and were appropriately directed.• Answered the school’s main phone line and answered general inquiries, communicated messages and forwarded calls to appropriate staff.• Took initiative to know the school calendars and schedules, including special events and fieldtrips.• Issued student late passes and report late arrivals to relevant schools/divisions. • Supported various departments on special projects such as proofreading or translating.• Worked closely with central office Community Relations & Admissions Coordinator.• Fielded frequent inquiries about the school’s admissions policies and procedures.• Received, sorted and tracked admissions paperwork, by email, mail and in-person, following up with applicant families as needed.• Provided translation for Spanish-speaking applicant families as needed. Show less

  • Admissions Representative

    Mar 2017 - Dec 2018

  • High School Program Coordinator

    Aug 2016 - Feb 2017

  • Front Desk Coordinator

    Apr 2015 - Jul 2016
• 

  Prospect Schools

  Mar 2019 - Mar 2021

  -Coordinate and execute all purchasing and procurement of supplies, equipment and curriculum materials for the school. -Ensure adherence to school’s Financial Policies & Procedures with respect to purchasing and procurement.-Work closely with faculty and staff to ensure purchasing and approval systems are consistently enforced.-Collaborate with the Director of School Operations to develop purchasing SOPs and training materials.-Train and delegate purchasing assignments to Operations Coordinator as needed.-Work alongside stakeholders to execute purchasing of project needed materials. Show less

  • Purchashing Coordinator

    Nov 2017 - Mar 2021

  • Registrar Support Specialist

    Mar 2019 - May 2019
• 

  Edpuzzle

  Mar 2021 - May 2024

  • Senior Sales Executive

    Dec 2023 - May 2024

  • School Partnerships Associate

    Mar 2021 - May 2024
• 

  Renaissance Learning

  May 2024 - now

  Account Manager