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Jason Dodd

Jason Dodd

Brand Manager

Followers of Jason Dodd628 followers
location of Jason DoddMadison, Wisconsin, United States

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  • Timeline

  • About me

    Senior Manager of IT Operations at Spectrum Brands, Inc

  • Education

    • Niwot High School

      1994 - 1998

    • University of Colorado at Boulder

      1998 - 2003

  • Experience

    • PMS Clan Inc.

      Jan 2005 - Jan 2013
      Brand Manager

      Helped with the development and sponsorship of PMS Clan Inc. and gaming across multiple platforms.

    • Holland America Line

      Mar 2007 - Sept 2007
      Car Manager

      Glorified tour guide assisting guests with their tours and travels throughout Alaska.

    • BDC - APEX

      Jul 2008 - Jan 2010
      Merchandiser

      Worked with brand development in both large and small accounts. Helped with planning and implementation of large scale events.

    • IBM - Technisource

      Mar 2010 - Apr 2013
      Tech Support USDA Forest Service

      Lead Trainer for four Help Desks that revolved around the USDA and its agencies. Was a Team Lead and supervisor helping with quality control, routing strategies, building new desks, client communication, and agent performance and training.

    • IBM

      Nov 2015 - Sept 2019

      Responsible for maintaining the operation of a DoD Service Desk. Transitioned it from a typical Help Desk to more of an ITIL Framework Service Desk with NOC/SOC capabilities. Multiple projects in the public sector. Responsible for multiple DoD contracts.

      • Service Desk Operations Manager

        Jun 2016 - Sept 2019

      • Project Lead

        Apr 2013 - Sept 2019

      • Project Manager

        Nov 2015 - Apr 2016

    • Spectrum Brands, Inc

      Sept 2019 - now
      Senior Manager IT Service Management

  • Licenses & Certifications

    • ITIL V3 Foundation

      Axeos
      Jan 2016