Erica Reeves

Experience

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  AMC Theatres

  Aug 2006 - May 2013

  Shift Manager

  -Supervise and lead 38 floor staff -Respected for providing excellent customer service-Responsible for mentoring and motivating staff to work together as a team-Orientation and training of all new recruits-Create a weekly employee schedule to maximize payroll efficiencies while maintaining a desired Attendance Per Staff Hour-Consistently pleasant, hard-working, and thorough with dedication and a smile

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  Anheuser-Busch InBev

  May 2010 - Oct 2011

  Tour Guide and Beer School Instructor

  - Facilitate tours of the brewery while providing company information - Use expansive product knowledge to educate guests on the science and proper enjoyment of beer and the beer-making process- Train fellow employees in several facets of the tour center responsibilities

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  Colorado State University-Global Campus

  May 2013 - Dec 2016

  - Oversee coordination and development of the University’s curriculum- Collaboration with multiple departments resulting in creation of high quality curriculum and an exceptional student experience- Manage and execute the university’s course development projects by coordinating project teams, facilitating project plans, and scheduling course development using technology tool (WorkZone) - Clearly communicate expectations, deliverables, and deadlines using excellent interpersonal, written communication, oral communication, and organizational skills - Ensure curriculum projects are appropriately resourced; communicate projected gaps in resources - Maintain schedule and process payment of contractors while ensuring all legal policies are followed- Lead and manage 3 curriculum operations specialists - Coordinate support and enhancements of departmental ticketing system (Zendesk) and content management system (Equella)- Collaborate with Program Coordinators in review of current program structure and analysis of development elements, instructional practices, adaptive learning technologies, and other tools- Collaborate with Deans and Provost on curriculum-related projects and strategies to enhance rigor and academic quality- Support integration of educational practices to ensure innovative standards are used effectively Show less - Manage the planning, assignment and execution of organizational projects and initiatives (such as Saudi Electronic University courses and Competency Based Exams)- Cultivate relationships with Curriculum Department clients and vendors- Own and maintain course support ticketing system - Complete course support requests in collaboration with course technicians and faculty- Approve, edit and maintain course content, and perform quality testing on new and existing courses within the LMS (Blackboard and Schoology)- Maintain course development templates and guidelines, including processes, standards, styles, and preferred models for course elements - Effectively provide strong, customer-oriented faculty/student course support in a timely mannerInvestigate reported course issues to determine most appropriate solutions Show less

  • Curriculum Operations Manager

    Apr 2016 - Dec 2016

  • Curriculum Specialist

    May 2013 - Mar 2016
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  Wellshire Event Center

  Jun 2013 - Jan 2014

  Event Staff

  - Ensure client satisfaction by providing exceptional customer service- Successfully performed all tasks for setting up and breaking down weddings and private parties- Assist Event Manager is serving, table set up, and table clearing- Ensured guest experiences were memorable

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  Beyond Campus Innovations

  Mar 2017 - Nov 2018

  - Manages the creation of engaging learning activities and compelling course content that enhances transfer of learning and learning retention, autonomously and accountably- In coordination with Content Expert, create engaging online course lectures, assignments, discussions, and summative and formative assessments.- Support Content Expert in course development efforts, including provision of supplemental course resources, multimedia/videos, and course material formatting.- Perform pre- and post-delivery quality assurance. Show less - Manage concept-to-launch of various curriculum development projects- Connect with development team to ensure work is kicked off, developed, and returned to client - Daily tracking of projects in a PM software able to deliver weekly status reports to project sponsors- Ensure products meet or exceed client expectations. Gather feedback and requirements; communicate needed changes to development team; and oversee seamless, high-quality rollouts to on-time and on-budget conclusion- Proactively communicate with Instructional Designers, Subject Matter Experts, Multimedia Designers, and Project Sponsors to manage the development of various courses and other curriculum projects. Show less

  • Instructional Designer

    Mar 2018 - Nov 2018

  • Project Manager - Educational Services

    Mar 2017 - Mar 2018
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  The Gardner Effect

  May 2017 - Oct 2017

  Assistant Event Coordinator

  - Assist with weddings and special events throughout Denver area- Set up and strike decor materials- Excellent time management and communication skills- On site event time ranges from 8 hours - 12 hours- Coordinators work in all weather conditions from cold to extreme heat- Report directly to lead coordinator at each event

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  Strayer University

  Nov 2018 - now

  • Senior Project Manager

    Mar 2024 - now

  • Academic Operations Manager

    Nov 2018 - Mar 2024