Lilian Florio

Experience

• 

  Unilever

  Apr 2009 - now

  Landing global IT projects, capturing & delivering local demands related to Supply Chain.Key Responsibilities and Contributions:• IT lead on an Incorporation of Legal Entity Company Project which touches Logistics and Finance processes, participated from its concept until post Go-Live support. Focal point to gather the requirements, identify all the impacts over Core and Legacy systems, lead multiple IT technical teams to develop the required solution and perform data conversion, support business during User Acceptance Tests, build detailed Cutover plan, manage 1m Euros budget, define and support PMO to implement project controls.• As business analyst role, understand business needs to define project scope and what is needed from IT.• Engage other teams (SAP, Network, Cloud, Legacy systems) to deliver a project demand. Manage these teams in terms of timelines, deliverables, and budget.• Search new technologies and Vendors to support Digital Transformation Agenda.• Hold meetings to communicate project status, budget control and deliverables.• Process mapping to identify possible automations using RPAs. During the activity, processes are improved to fit better into an automation, documentation is created, and training performed.• Support Procurement team to validate Technically Project Contracts and build SLA Agreements with new Vendors. কম দেখুন Responsible for leading Americas projects related to Infrastructure Services.Key Responsibilities and Contributions:• Gather information from key stakeholders to define project scope and measure its success.• Identify risks and search for actions to mitigate them without increasing projects costs.• Hold meetings to communicate project status, control budget and deliverables.• Validate technical proposals (Statement of Work) from contracted suppliers to ensure it meets the business needs.• Work on projects as: Keep infrastructure environment current, delivering Wifi coverage at multiple sites, building the infrastructure of new Unilever offices and production lines, shut down Distribution Centers. কম দেখুন As part of Unilever Global Network Services team, accountable for Brazil, Mexico and Greater Caribbean services.Key Responsibilities and Contributions:• Ensure agreed SLA is delivered by the supplier in the Latin America region.• Escalation point for resolving all performance related issues with Network services.• Analysis of Network issues to identify trends and build service improvements plans. SIPs implemented and 10% of Incident reduction achieved.• Oversees any root cause analysis documents.• Provide input on stakeholder satisfaction issues and work to manage service performance (running) expectations.• Contribute to continuous improvements in the areas of Service performance. কম দেখুন Responsible for the delivery of Regional and Country Services regarding Business Intelligence and Human Resource systems and lead the delivery of relevant IT plans. Manage outsourcing partners to delivery services to Business Units in accordance with Service Level Agreements.Key Contributions:• Management of Critical Incidents with high impact to the business, acting as a liaison between service providers and other IT areas to restore the service and minimizing disruption to the business.• Implemented service improvement actions to reduce Incident volume.• Created KPIs to measure Service Requests volume and reduce supplier’s response time.• Ensured Projects were designed and delivered services according to the requirements. Performed Operational Acceptance to approve projects transition to service. Built and validated Support Models. কম দেখুন

  • Market IT Manager

    Mar 2023 - now

  • Geography IT Project Innovation Coordinator

    Sept 2018 - May 2023

  • IT Project Lead

    Nov 2016 - Aug 2018

  • IT Coordinator - Network Service Quality

    Jul 2013 - Oct 2016

  • IT Analyst - Service Delivery

    Dec 2010 - Jun 2013

  • IT Intern

    Apr 2009 - Nov 2010