Kagiso Matlaila

Experience

• 

  Tshwane University of Technology

  May 2021 - Jul 2021

  Principal Tutor

  - Establish a Supplemental Instruction Program with peer-assisted study sessions for difficult modules.- Offer personalized academic advising to help students navigate their academic journey effectively.- Create a Writing Centre to provide comprehensive writing support across all disciplines.- Introduce an intervention program with additional lectures, tutoring sessions, and counseling services.- Collaborate with faculties to integrate support within the curriculum for a comprehensive approach.- Ensure the availability of quality ICT to increase the high academic success rate of students.- Design ICT solutions that cater to various end-user needs and support services within the organization. Show less

• 

  Amazon Web Services (AWS)

  Feb 2023 - now

  - Responsibilities include providing technical support for Linux-based virtual machines on AWS EC2.- Engage in troubleshooting and resolving server degradation issues for a diverse range of clients.- Collaborate with cross-functional teams to ensure a high-quality customer service experience.- Utilize advanced troubleshooting techniques and tools to diagnose and resolve complex technical issues.- Offer guidance and best practices for server management and maintenance to AWS clients.- Continuously update technical knowledge and skills to stay abreast of industry developments. Show less - Responsibilities include providing general guidance, how-to advice, and best practice help for AWS customers.- Troubleshooting and operational support are offered over email, chat, and calls.- The role involves engaging with a global customer base, from small startups to large enterprises.- Opportunities for professional growth include mentorship, certification, and potential to join AWS teams abroad.- Collaboration with Technical Account Managers, Solution Architects, and Business Development Managers ensures a high-quality customer experience.- Support Engineers may also contribute to training, technical articles, videos, AWS events, hiring processes, and strategic initiatives. Show less

  • Cloud Support Engineer I (Linux)

    Sept 2024 - now

  • Cloud Support Associate(Linux)

    Feb 2023 - Sept 2024