Syed Shawardeen

Experience

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  Accord Puducherry Hotel

  Aug 2017 - Dec 2019

  Information Technology Support Assistant

  Assessed the staff with both hardware and software computer issues.• Installed of configured email accounts and shared resources for Microsoft Office. ongoing technical assistanceand support.• Managed the WIFI server, integrating the HMS programme, and sending the username and password via SMS.making coupons for visitors from outside. reporting on logs.• Computed with biometric systems. Coordinated new employee information.• Managed CCTV and EPABX (Electronic Private Automatic Branch Exchange) (Closed Circuit Television).• Handled and installation of 48 CCTV cameras.• Maintained the EDC (Electronic Data Capture) machine. Show less

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  The Promenade Hotel

  Dec 2019 - Jul 2020

  System Administrator

  • Installed, configurated, tested, and upkeep of operating systems, application software, and systemmanagement tools.• Possessed experience using both wired and wireless methods to remotely control and troubleshootcomputers.• Created user accounts and managed access control of desktop and Network applications using AD\sAnd GPOwith help of Windows Server 2012 & 2016.• Fixed problems with the voice systems, wide-area networks, and local area networks' operationalcomponents.SYED SHAWARDEENKuala Lumpur · +60137203711Shawar007@gmail.com · www.linkedin.com/in/syed-shawarHighly experienced system administrator with over six years of experiences in Information Technologyand system administration troubleshooting in a business setting. Highly skilled in network administration,working knowledge of corporate IT hardware, proficiency in technical software, and system.• Installed network security tools, such as firewalls, two-factor authentication, and antivirus software, fornetworks that serve users. Show less

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  Pabrai India

  Jul 2020 - Dec 2023

  System Administrator

  • Support administration of Windows 2019 server.• Perfom administration of office 365 (Exchange Online, SharePoint, OneDrive, and Mail).• Created the user accounts and profiles, assigned permissions using Active Directory, and information of all useraccounts.• Updating Antivirus and maintenance of Server and client modules.• Perform Remote support and administration for internal and using tools like Microsoft remote desktopconnection.• Administered Accounts, Server Disk Space, installing applications, and Restoring Servers from backups.• Handled the Hardware Firewall configuring, adding policy, and creating rules• Maintained both ADSL and leased line connection in the firewall. Show less

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  ARA TechBis Sdn Bhd

  Dec 2023 - now

  System Administrator

  • Configured and maintained Microsoft 365 admin portal for managing user accounts, licenses, and security settings.• Exchange Online administration, including mail flow, spam filtering, and user mailbox management.• Provided troubleshooting and technical support for Office 365 users, resolving issues related to email, OneDrive, Teams, and SharePoint.• Developed and maintained detailed user guides for Office 365 tools, assisting employees with efficient use of Word, Excel, Teams, and SharePoint.• Installed and maintained static routing and NAT configurations on routers to manage internet traffic and internal network communication. • Assisted in setting up and monitoring Wi-Fi networks with advanced router configurations, ensuring seamless connectivity for both employees and guests.• Monitored and analyzed firewall (Fortinet) logs to identify potential security threats and recommended improvements to firewall rules and ACLs.• Provided Level 2 and 3 support for network troubleshooting, utilizing tools such as ping, traceroute, and Network Performance Monitor to diagnose issues related to routers, switches, and firewalls.• Management of IT assets, including hardware (computers, servers, printers) and software, ensuring the timely procurement, deployment, and decommissioning of assets. Show less