Masibulele Fodo

Experience

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  Gijima Technology People

  Mar 2013 - Mar 2015

  • Troubleshooting of E-mails • Installation of software and upgrading OS• Troubleshooting network problem and repairing of IT Systems• Management of Server Room related issues and MS Exchange• Management of VOIP/IP Phones and Switches, Building of new computers • Troubleshooting hardware, software and network operating system• Installing and configuring operating systems and software(Persal, BAS)• Cabling• Remote/desktop Setup• Maintaining the existing PCs to agreed standards by performing upgrades, new installations and networking•Designing work stations• Printer setup's and sharing’s• Training clients on new machines and operating systems• Wireless setup and wireless security Show less

  • Junior Field Service Engineer

    Dec 2014 - Mar 2015

  • IT Support Technician

    Mar 2013 - Nov 2014
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  Madamu Management

  Apr 2015 - Aug 2015

  Field Service Engineer

  • Troubleshooting of E-mails • Installation of software and upgrading OS• Troubleshooting network problem and repairing of IT Systems• Management of Server Room related issues and MS Exchange• Management of VOIP/IP Phones and Switches, Building of new computers • Troubleshooting hardware, software and network operating system• Installing and configuring operating systems and software(Persal, BAS)• Cabling• Remote/desktop Setup• Maintaining the existing PCs to agreed standards by performing upgrades, new installations and networking• Designing work stations• Printer setup's and sharing’s• Training clients on new machines and operating systems• Wireless setup and wireless security• Logging and closing of calls. Show less

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  Phuthuma Technologies

  Sept 2015 - Nov 2015

  Field Service Engineer

  • First line hardware support and access of transversal systems • Troubleshooting of E-mails • LAN connectivity and troubleshooting• Mentoring trainees /learners placed at various sites within the district• Installation of software and upgrading OS• Troubleshooting network problem and repairing of IT Systems• Management of Server Room related issues and MS Exchange• Troubleshooting hardware, software and network operating system• Installing and configuring operating systems and software(Persal, BAS)• Cabling• Remote/desktop Setup• Maintaining the existing PCs to agreed standards by performing upgrades, new installations and networking• Designing work stations• Printer setup's and sharing’s• Training clients on new machines and operating systems• Wireless setup and wireless security Show less

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  Gijima Technology People

  Dec 2015 - Feb 2016

  Field Service Engineer (FNB Merchants)

  • End user support to our financial client in the retail environment for speed point devices, installations, configuration, de-installations, maintenance, asset verification and management.• Responsible for application and maintenance of assigned equipment.• Resolve logged incidents as per client contract, ensure incident is resolved on first contact and ensure compliance to pending rules• Ensure compliance to relevant client checklist/SOP and ensure closure of tasks/incidents on Remedy• Ensure that data captured on Remedy incident/task is accurate and according to ITIL standards• End user support - Resolve logged incidents as per client contract• Compliance to pending rules - Ensure compliance to pending rules is followed• Preventative maintenance - Identifies possible risks and reports to Team Lead• Ensure accurate stock keeping and regular boot stock checks complied to• Pre-installation audits - Ensure pre-installation audits conducted and maximum optimisation of printers achieved • Utilisation of Resolve IT - Ensure closure of tasks/incidents on Resolve IT Show less

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  BroadReach

  Mar 2016 - Jan 2024

  • Liaise with DoH stakeholders and set up and conduct regular site support visits to provide mentorship and training to DoH staff in areas of data collection, collation and reporting and resolve problems identified in order to improve the quality of data reported by DoH. • Ensure that the site resources are organized to achieve quality data collection, recording/capturing and collation of all patient data and relevant clinical information into site databases and registers• Provide technical assistance to site staff to support the reporting process including, validation and data integrity checks, use of data to monitor service usage and program outcomes • Analyze and document data process flows using standard BRHC process documentation approaches, with the objective to identify areas presenting bottle-necks or where process strengthening will improve quality and/or increase capacity.• Collect agreed upon DoH data to ensure availability for BRHC internal and external reporting• Continuous analysis of data in databases, reports and registers for purposes of knowledge discovery, identification of errors and the potential causes of those errors.• Lead sites in onsite efforts to correct errors and resolve any problems as they arise, ensuring that site staff takes ownership of the errors and the responsibilities to clean errors.• Engage site staff in formulating and implementing practices and processes that ensures that identified gaps and errors are resolved efficiently and effectively.• Provide onsite assistance with the implementation of the DoH Monitoring and Evaluation (M&E) strategy• Mentor, guide and train site staff at each supported site, ensuring that data capturers and other staff responsible for data quality are adequately trained in the data processing procedures and the tools used to perform their duties• Keep site leadership informed of progress and setbacks through regular reports and ad hoc communication when required Show less

  • TB HIV Roving Data Quality & Use Officer

    Oct 2020 - Jan 2024

  • District Information Technology Officer

    Oct 2018 - Sept 2020

  • Technical Assistance Officer

    Mar 2016 - Sept 2018
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  Maternal, Adolescent & Child Health Institute (MatCH)

  Jun 2024 - now

  Monitoring & Evaluation Officer