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Elizabeth Waweru

Elizabeth Waweru

Customer Service Representative

Followers of Elizabeth Waweru1000 followers
location of Elizabeth WaweruTurkana County, Kenya

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  • Timeline

  • About me

    Junior Secondary School Teacher | Helping learners acquire knowledge, skills and values that enable them to critically think and solve problems.

  • Education

    • Mater Dei Hospitality College

      2022 - 2022
      Certificate Kenyan Sign Languge Certificate

    • Nairobi Aviation College

      2011 - 2011
      Diploma Dangerous Goods Pass

      IATA Dangerous Goods Regulations - Initial (for category 3 personnel as per Table 1.5A of the IATA Dangerous Goods Regulation) June 2011-Applicability-Limitations-Identification-Packing-Packaging Specifications & Performance Tests-Marking & Labelling-Documentation-Handling-Classification -Radio Active Material

    • Nairobi Aviation College

      2011 - 2011
      Diploma Flight Dispatch and Operations Control Credit

      -Air Law-Navigation-Radio Telephony-Meteorology-Flight Planning-Weight & Balance-Operation Control-Aircraft Performance-Flight Watch-Customer Service-Theory of Flight-Human Factors-Load sheet

    • Trans-World Airlines Aviation College

      2008 - 2008
      Certificate Computer Studies Distinction

      -Introduction to Computers-Operating System( Windows)-MS Word-MS Excel-MS Access-MS Power Point-Internet & Email

    • Kenyatta University

      2018 - 2022
      Bachelor of Education Arts ( Major in English and Literature ) EDUCATION First class honors

      Activities and Societies: Volley ball team

  • Experience

    • Kenya Airports Authority

      May 2009 - Aug 2009
      Customer Service Representative

      -Facilitating faster movement of passengers at the Security, Customs, and Immigration and airlines points.-Checking & Inspecting facilities to ensure serviceability.-Preparing daily reports & compiling daily flight sheets.-Providing information to passengers and other airport users.-Handling passenger complaints /Compliments.-Handling VIPs & manning lounge areas and reports any security breaches.-Making timely and regular announcements as per procudure

    • Enesca General Merchants

      Jan 2012 - Dec 2015
      Operations Assistant

      Daily management of the hardware store.Defined client needs and business requirements to meet and exceed their expectations.Communicated with clients on how to improve our service and product delivery.Built solid connections to maintain and improve our sales and profit margins. Recommended product enhancements to increase customer retention and satisfaction.

    • Self employed

      Nov 2017 - Jan 2019
      Freelance Writer

    • Wanyororo Secondary School

      Jan 2021 - Mar 2021
      Teacher Trainee

      Taught English and Literature to form one and two learners. Offered extra support and tutored struggling students. Engaged learners with lively discussions to ease their understanding of the content.Checked classwork, homework assignments and graded exam papers for the learners. Fostered a positive learning environment to help students feel comfortable asking questions.

    • Ngala Secondary School For The Deaf

      May 2022 - Jun 2022
      Teacher Trainee

      Taught English and Kenya sign Language. Visual aids, for example, charts, were introduced to make it easy for the learners to comprehend the curriculum content. Oriented different teaching methodologies; discussions, lectures, and rote learning to maintain the interest of all learners during lesson time. Assessment and evaluation were given to test the taught content. Helped the learners in extracurricular activities in sports.

    • Mountain Park Academy & Learning Center

      Feb 2023 - Aug 2023
      English and literature Teacher

      I was responsible for teaching English and literature, creating lesson plans, and assessing student progress. I created a safe and supportive classroom environment where students felt comfortable expressing themselves and engaging in discussions.

    • GathukiMundu Primary and Junior School

      Sept 2023 - Jan 2024
      English Language Teacher

      I facilitate learning and guidance, create lesson plans, and assess student progress in a variety of subjects and skills. I use different teaching methods to meet the needs of individual students and accommodate different learning styles.

    • Lutheran World Federation

      Jan 2024 - now
      Junior Secondary School Teacher

      I teach grades 7, 8 and 9 English and Creative Arts and Sports. Implements the curriculum to ensure the learners acquire the knowledge, skills and values. Develops teaching aids that assist in content delivery and make it interactive for the learners. I research content material to create an in-depth classroom experience for my learners. Works with the other teachers to learn from each other and improve on the areas needing adjustments. Conducts continuous assessment tests and records results.Prepares all professional records for curriculum implementation. Show less

  • Licenses & Certifications

    • HIV Aids Training Workshop

      Bible Society of Kenya
      Feb 2012

    • Computer Studies

      Trans - World Airlines Aviation College
      May 2008

    • Certificate of Prticipation-Life Skills for Youth

      TEC Institute of Management
      Dec 2004

    • Advocacy for Public Policy

      Kenya Red Cross
      Apr 2022

    • Content Marketer

      HubSpot
      Apr 2021
      View certificate certificate

    • Certificate of Participation- Peer Educators Youth Camp

      Kenya Red Cross
      Jan 2013

    • Introduction to Gender; Gender and Rights; Achieving Gender Equality; Gender Responsive Teaching; Gender Responsive Schools; Action Plan

      Girl Rising
      Apr 2022
      View certificate certificate