Kayla Tullis, Ed.D.

Experience

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  GBMC HealthCare

  Jun 2016 - Oct 2016

  EPIC Credentialed Trainer

  • Developed course material and delivered hands-on training for over 200 + end-user staff within Greater Baltimore Medical Center, utilizing the EPIC software solution for managing and organizing patient medical records nationally enterprise- wide network.• Cross-functional course development collaborating with Training Managers, Principal Trainers, Project Leaders, and Application teams.• Provided production support for over 200+ users cross-functionally utilizing the EPIC software solution.• Production support lead for ITR (issue to resolution) end-user service requests, providing 1st and 2nd tier support. Show less

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  Analytical Informatics, Inc

  Nov 2016 - Sept 2017

  Application Specialist

  • Created, edited, and enhanced an entire learning curriculum for web-based software.• Presented demonstrations to potential customers both online and in person.• Led the training initiative for over ten customer implementations.• Provided Quality Assurance testing and validation for new releases.• Collaborated with the technical sales team and software developers to align training materials with the latest processes and/or product changes.• Responsible for opening and updating tickets in the company’s project management system. Show less

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  Philips

  Sept 2017 - Sept 2019

  Product Test Manager

  • Provided quality assurance testing/validation and coordinated with offshore resources for new releases of applications.• Successfully developed and executed test plans, procedures, use cases, and test scripts.• Maintained cooperative relationships with developers and communicated with technical and non-technical stakeholders (e.g., doctors and healthcare admin staff).• Designed and implemented rigorous functional and regression testing protocols, ensuring optimal software performance and reliability across multiple product iterations.• Communicated with the project management team and developers to resolve defects.• Spearheaded comprehensive training programs for both internal staff and external clients, enhancing product knowledge and user proficiency across diverse enterprise applications and cloud technologies.• Created and upkept manuals and other technical documentation, such as test scripts, demo scripts, etc., through PTC Windchill.• Worked directly with the technical sales team, software developers, and customer relationship managers. Show less

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  Basys, LLC

  Sept 2019 - Sept 2020

  Software Trainer

  • Designed and executed instructor-led training programs for new customer software implementations and upgrades, particularly for motivating reluctant adult learners that improved customer software implementation success.• Conducted in-person and online training for customers utilizing Zoom and Microsoft Teams.• Collaborated with other teams to establish and implement content, delivery methods, and training approaches.• Collaborated with business analysts and software developers to align training materials with the latest processes and product changes.• Utilized professional training skills, adult learning theories, and instructional design methods to create an engaging and compelling learning experience.• Established a method for tracking and measuring training program effectiveness with customers. Show less

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  Northrop Grumman

  Sept 2020 - now

  Technical Training Developer

  • Member of cross-functional digital transformation team spearheading the company-wide implementation of a unified software platform, Siemens Teamcenter, across all business units.• Developed over 25+ job aids to assist workers in learning new business processes• Created video courses to assist workers in transitioning to enterprise software using Captivate and Storyline360.• Demonstrated expertise in developing and implementing impactful training programs and documentation that increased user readiness.• Works collaboratively with development teams, key business representatives, and subject matter experts to create training plans and material leveraging the SAFe Agile methodology.• Works with development teams, product owners, and business owners to learn new process flows and recommend training methodologies.• Creates training and documentation recommendations based on specification requirements, course design, and training gaps for the site and users.• Delivered organizational change management (OCM) support during site go-live for facilities with more than 600 employees.• Orchestrated Daily Stand-Up (DSU) meetings with business units and sites to discuss and address issues with senior management and on-site teams. Show less

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  Byte Back, Inc.

  May 2021 - Aug 2024

  Adjunct Instructor

  • Instructed classes and workshops on computer and internet fundamentals.• Recorded student progress, attendance, and needs in the organizational database in Salesforce application.• Contributed in the designing, developing, and implementing additional computer training curricula and digital literacy classes based on the trainer’s expertise and Byte Back’s goals.• Utilizes effective teaching strategies and adult learning theories that provide opportunities for student learning and active engagement in the learning process. Show less

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  KTech Consulting, LLC

  Jul 2022 - now

  Chief Technical Officer

  KTech specializes in technical documentation, training development, and training delivery services. Our passion is bringing people together to create clear, seamless, and enjoyable user experiences for applications and programs.