Debra C.

Experience

• 

  PNC

  Dec 2005 - May 2008

  Unit Supervisor

  Reduced staff turnover by 15% by providing support and training to Control staff, mentoring and creating team ownership.Fostered a climate that evaluates and creates “right practice” processes, structures and systems that helped team translate new change goals into practical implementation steps..Assisted manager in special projects ie: audits of demand deposit accounts as requested and performed other duties as assigned, including maintaining an uninterrupted daily workflow when the manager or other functional members were out of the office.Monitored the cash accounts ensuring no items age over three days.Supervised the daily workflow of all filings to maintain Blue Sky compliance with state regulatorsAnalyzed trends and develop strategies to improve team performance.Monitored performance and provide feedback and coaching routinely. Show less

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  BNY Mellon

  May 2008 - Oct 2016

  Project Administrator

  Decreased Aged Items by 90% by monitoring Broker Dealer Accounts comparing shares processed in shareholder’s accounts with shares processed at the fund.Provided support for reconciling financial accounts, both positions and cash. Minimized dividend payout errors in shareholder’s accounts by determining if they are entitled to dividends based on their purchase and redemption history.Optimized opportunities for improvement of processes to reduce costs by imaging reports instead of printing out reports.Conducted training sessions on company policies, guidelines, and procedures.Negotiated the purchase of office supplies and furniture, office equipment, etc. for the entire staff in accordance with company purchasing policies and budgetary restrictionsActed as information resource for team members directing them to contacts and procedure documents.Improved tracking method updating status of mergers, conversions, and new business by creating excel spreadsheets linked to job specific information.Supervised the maintenance of office equipment, including copier, fax machine, which included establishing work office ticket and keeping track of repairs.Reduced errors by checking requests from the fund ensuring transactions processed by our adjustment department balance between what was processed at the fund and what is processed in the shareholder's account.Contributed to the mentor program, foundation program and peer programs which teams up experience employees with new employees to guide them in their career suggesting course work and connecting them with new opportunities within the company. Show less

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  The CCS Companies

  Oct 2016 - now

  Responsible for onboarding new credit card clients which included compiling information for setup on virtual terminals. While working remote, monitored the workflow of the payments distributed to employee’s working remotely ensuring deposits were made on time and accounts were kept up to date. Supported manager attending meetings on a major conversion from one software management system to another for our credit card payments. As a team, we constantly are looking to improve a process. Getting and receiving feedback from the people I work with really improves the workflow within the department. Show less Researched payments that originally cannot be identified due to the lack of a debtor account number by searching nine directories and two company directories to locate the debtor file.Manually post to the system payment receipts that are not processed electronically and reconcile the bank error logs, post rejected payments and refund over payments.Worked closely with Collections Accounting Manager to reconcile credit card disputes correcting accounts when necessary.Investigated charge backs via root cause analysis and resolve with customer or internal business units.Downloaded reports from banking system to analyze duplicate payments made by the consumers in error.Created a team atmosphere by learning all aspects of the finance department helping out wherever I can.Prepared monthly invoices which requires downloading aging reports from Great Plains into excel and zipping file into Adobe files to email to clients.Created spreadsheets to provide accounting staff with posting transactions to the appropriate general ledger accounts.Assisted Accounts Receivable Manager processing payments applying them to outstanding invoices through Great Plains.Participated in the SAIL Mentoring program which enabled me to learn more about the collection’s industry by giving me exposure to the various departments like the collection’s flour. I was able to sit with a collector and listen in on their conversation with consumers. It was very enlightening as far as each conversation had a different script based on the consumer’s responses. The training department has developed a comprehensive training manual which the collectors follow during their conversations. Show less

  • Assistant Manager

    Jan 2022 - now

  • Supervisor

    Jan 2021 - Jan 2022

  • Credit Card Specialist

    Oct 2016 - Jan 2021