Puneet Mishra

Experience

• 

  Icon, Lucknow

  Sept 2003 - Dec 2006

  Sr. Developer

  Key Deliverables:Developing Desktop and web application using Visual Studio tools Designing both back end and front end modules.Participates in management meeting for team assessment and project planning on regular basis NotableMaintaining smooth flow operation within the team and ensured accomplishment of group Action plan.Instrumental in fostering team spirit among member and mentoring new interns as and when necessary.Designing IT Policy.

• 

  Bharti pvt. ltd

  Sept 2003 - Dec 2006

  Sr. Developer

  Team size: 8-10Platform used: Win XPTools used: VB-6, SQL, MS Access, Crystal Reports, MS word, Excel, Power Point, HTML, Scripts.; Description: Airtel DSMS was developed for managing the sale at the distribution point and generating effective and accurate reports for Scopes of the business of Airtel mobile services in India with compliances of company requirements.

• 

  IBM, Gurgaon

  Mar 2007 - Mar 2008

  Executive Operations

  Key Deliverables:Provided customer serviceProvide first line support for users for IT and other requests raised through the service desk.*Install and repair Windows computers (desktops and laptops) with standardized applications and networking software, diagnosing and solving problems that develop in their operations.Support desktop applications (such as Windows OS, MS Office, Internet/*Intranet, remote access, outlook and Lotus Notes.Support remote users over phone or by taking remote control of the system.Ensured anti-virus software is installed, properly configured, and regularly updated.Develop Project Plans which would involve preparing Standards of Operations (SOP), Service Level Agreements (SLA) according to the requirements of the client. Involved in Technical Troubleshooting for the products of HPSoftware deployment through HP open view software management.Support of printers and larger multifunction devices (printers, fax machines, photocopiers, scanners). Show less

• 

  IYogi Technical Services

  Mar 2008 - Dec 2009

  Key Deliverables:Helpdesk Support and Troubleshooting.Monitoring the service desk tool for open incidents/ tickets.Identification and Classification /Categorization of Tickets logged. Preparing Daily, Weekly, Monthly Reports.Active Directory user account administration.Print and file server installation and maintenance.Support remote users over phone or by taking remote control of the system.Installation and configuration of software on desktops, laptops, workstations and network servers.Leading the group of engineers across the project and providing L2 support for the customers.Maintaining ownership of cases until resolution, driving other teams as needed and set customer expectations.Technical lead and project coordinator to design a hardware independent Windows XP imageMaintaining Helpdesk Services as per SLAs defined and maintaining proper documentation.Coordinating with various technical teams of iYogi for information and work procedure updates.Assist in local project implementation, such as technology refresh and rollouts.Provided high level of technical support, troubleshooting Action Plans.Supervised technicians providing technical support to the customers using different software/applications e.g. Desktop and Laptop Support, Windows including Windows 7, Microsoft Office and Email, Printer Installation and Support, Internet related problems, Computer Optimization, Computer Repair, Virus and Spyware Removal etc. Created plans/strategies to carry out training of transition batch (batch moving from training to operations) Handled attendance and roster activities for the team for better management of resourcesManaged data of team to figure out the need of improvement in team or individual team memberProvided feedbacks/ training to the team/team member if requiredAssisted Operation Managers for the allocation of team members according to their skill set Show less

  • Floor Tech Lead

    Jan 2009 - Dec 2009

  • Floor tech lead

    Mar 2008 - Dec 2009
• 

  Prospective Market Research

  May 2011 - Mar 2012

  Research Interviewer

  Key Deliverable: Carry out research as prescribed by Market research society Conducting Research through Interviews. Conducting & recording interviews for marketing research benefit Using these interviews for better decision making of our clients, some of whom are member of British Bankers Association, Chamber of Commerce & UK Government

• 

  Calypso Technology

  Mar 2012 - Aug 2014

  •Involved in gathering business requirements and system infrastructure needs, preparing functional and technical design specifications, performing and validating system database•Involved in different types of testing which includes Unit/Integration/System/Functional/Database/ Regression/UAT•Interacted with clients to understand customization requests and translate to development requirements•Interacted with champions having extensive knowledge on Interest Rate Derivatives (Vanilla, exotic), Bonds/Repos, Money Market (MM), Credit Derivatives and Equities, STP, Clearing and Settlement, Accounting and Pricing•Hands on Experience in Front office (Trade capture, Order management), Middle office (Validation, Risk management) & Back office (Clearing, Settlement)•Configuring client data for workshops and demos, Set up books, configure accounting events, rules etc•Assisted with RFI/RFP responses for new prospects and existing clients•Worked in line with client's Change Management policies and prepare documents based on policies•Lead full Migration testing of Calypso 9 to 13SP2 and also on V14 versions jBoss•Supporting and maintain the presales Cloud environment (CPC)•Primary liaison with Calypso Product management, Professional Services, SaaS Team to embellish and build out configurations gathered from Presales into subsequent releases of Calypso Bank in the Box Databases•Monitoring and updates of Pre-Sales requests to embellish Calypso core via HD/jira, champion for Pre-Sales internal initiatives•Worked with testing teams with Testing Methodologies, Testing Strategies, software Testing Life Cycle (STLC) and Software Development Life Cycle (SDLC)•Worked on Test Case Design, Test Execution, Reporting bugs & Defect Management and reported on Jira /HD•Ability to understand Business and Functional Requirements and transform them into Test cases and Test scripts, ability to assess whether deliverable meet requirements, On-time delivery & 100% customer satisfaction Show less • Managing and maintaining Calypso Private Clouds CPC.• Providing support for the global Presales Team from a technical perspective• Providing technical trouble-shooting and support to the Presales team • coordinating with all functional areas of company to provide support to global Pre-Sales software deployments for prospects• Configuring client data for workshops • Supporting and maintaing the presales colo/Cloud environment, across all designated servers globally• Building and maintaining the global demo database• Assisting with RFI/RFP responses • Primary liaison with Calypso Fast-Track to embellish and build out configurations gathered from PreSales into subsequent releases of Calypso Fast-Track and BIAB (Bank in a box)• Monitoring and updates of Pre-Sales requests to embellish Calypso core via HD/Jira, champion for Pre-Sales internal initiatives Show less

  • Presales Technical Market Specialist

    Aug 2013 - Aug 2014

  • Technical Market Specialist

    Mar 2012 - Aug 2013
• 

  JSM Infotech Pvt. Ltd.

  Oct 2015 - Sept 2019

  Information Technology Operations Manager

  • Responsible for local inventory maintenance and software license management.• Monitored security compliance in accordance with TIS standards, policies and procedures.• Responsible for maintenance of systems documentation such as TIS operations manuals.• Served as the technical and communications liaison to and from stakeholders and office key users for TIS communications, initiatives, needs assessments, etc.• Responsible for procurement, installation and life-cycle maintenance of IT hardware and software (includes PCs, peripherals, servers, networking equipment, operating systems and other software.• Provided new staff with PC/account setup and orientation.• Provided escalated technical support that required an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.• Provided consulting/training/education services such as data management and staff training/orientation for standard systems.• Responsible for local IT vendor, contract and outsourcing management.• Performs appropriate duties associated with division and TIS project-based activities. • Responsible for monitoring data backups in offices to ensure that they are completed on a regular basis. Show less

• 

  Ipsos MORI

  Nov 2019 - Sept 2021

  Research Interviewer
• 

  CGI

  Nov 2020 - May 2021

  IT Analyst
• 

  RPS

  Mar 2021 - now

  IT Infrastructure and Cloud Operations Engineer

  • Providing site support to assigned offices, working with business stakeholders to proactively improve IT systems and support.• Define stakeholder requirements and implement documented site support framework.• Manage and deliver of site related projects, initiative and office moves.• Work with the offices on fulfilling budgetary and purchasing requirement throughout the year.• Contribute to projects as required relating to new technologies or office requirements.• Prioritise the workload and communicate well with colleagues on agreed deadlines.• Service desk escalation point for assigned offices.• Drive Shift-left to maximise productivity of Service Desk through training and documentation.• Resolve tickets which are escalated to the Onsite support and reduce tickets to service desk through proactive support and management of systems in assigned offices.• Ensure all work items have tickets logged and have been escalated from the Global Service Desk.• Actively contribute to problem management and knowledge transfer as part of Shift-Left.• Work closely with the Global Service Desk to feedback on support calls and ongoing issues and managing their resolution within the Service Level Agreement. Work closely with all the Global Technology Team Departments.• Liaise with and update users on the progress and resolution of their issues.• Update systems and documentation with new information to enable the l Service Desk 1st/2nd line Teams to be more efficient and resolve incidents quickly.• Proactively identify repetitive work and report this back to the line manager with possible solutions for automation or improved efficiencies. Show less