Sajjad Ali

Experience

• 

  Intelnet Global Service Private Limited

  Sept 2015 - Sept 2016

  Digital Officer

  Client: Axis BankRole: Cross-Selling to existing customers.

• 

  Firstsource

  Sept 2016 - Oct 2017

  Senior customer success

  Client: AirtelProduct: BroadbandKey Responsibilities:1: Created and delivered presentations to decision-makers.2: Maintained up-to-date knowledge on product and services, offerings, leading to enhancement in upselling.3: Conducted outbound calls with existing customers, which resulted in strengthening relationships with clients.4: Providing product knowledge to increase conversion rates of upselling.

• 

  EMudhra

  Oct 2017 - now

  About Product:emSigner is a secure cloud (SaaS) based automated workflow cum signing solution, this is a paperless office solution which aims replacing the herculean of manual efforts, time and cost involved in paper based signing.one stop platform for enterprises and government to eSign, eStamp & contract-agreement workflow management fits in all departments.Key Responsibilities:-1: Dealing with relationship managers.2: Maintaining MIS Report.3: Standardizing the format of emails and calls.4: Coordinating with the product team to resolve customer issues.5: Conducting training on the product.6: Demonstrated product and service.7: Implementing company procedures.8: Assessing personnel performance.9: Enforced use of prescribed technical procedures.10: Served as a primary point of contact for troubleshooting technical issues.11: Provided insides to internal operation and product development. Show less

  • Assistant Manager

    Apr 2024 - now

  • Team Lead

    Apr 2022 - Apr 2024

  • Subject Matter Expert

    Oct 2019 - Apr 2022

  • Technical Support Specialist

    Oct 2017 - Oct 2019