Amy Pohl

Experience

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  Telespectrum Inc

  Jun 1997 - Oct 1998

  Specialist

  Channel DevelopmentContract employee for Bell Atlantic/Verizon to develop new sales channel in small business market.Managed development of policy, procedures, call scripts, and account assignment.Assisted internal sales managers in call reviews and quality control.Identified personnel gaps and assisted in developing HR requirements for new sales employees.Assisted internal sales managers in tracking sales, identifying trends and gaps, and developing strategy to meet their sales and call objectives. Show less

• 

  Verizon Communications

  Jan 1998 - Jan 2011

  Commission Operations•Managed the implementation and administration of sales commissions operations for all external SMB sales channels.• Supervised 10 management employees that managed end to end sales commission operations for over 100 external vendors in 4 different sales channels.• Prepared and delivered monthly Executive Metrics reporting, including revenues, objectives, commissions, budget tracking, issues, and next steps• Collaborated with the marketing team on various campaigns, ensuring seamless communication among stakeholders. Enabled systematic program tracking through existing applications and reported results to both the marketing and executive teams.• Responsible for HR functions for team including but not limited to creating and managing performance objectives, coaching and performance improvement plans and evaluating and rating performance.• Managed end to end HR functions for new position openings in team. This includes creating and managing job descriptions, screening applications, selecting interview slate of candidates, conducting interviews and selecting final candidates.• Created new hire on-boarding training materials for applications and systems. Trained new hires on appropriate applications and systems.• Fostered teamwork and professional development through open communication and encouraging on-going training. Conducted weekly team meetings and provided daily coaching. Facilitated the promotion of two team members within the company. • Partnered with IT to create an intranet site for Director Organization to give all managers access to all objectives, results, policies and procedures.• Managed web based time-reporting for team. Responsible for approving and ensuring accurate records of vacation, sick, holiday and FMLA time.• Successfully integrated 3 first level managers from MCI to Verizon team during merger. Reorganized team to assimilate new work and new employees and maximize talent and experience. Show less Commissions OperationsManaged implementation and administration of sales commissions for external vendors in the Verizon Retail Markets Vendor/Agent Program, including ensuring payments were made accurately and on time through the web-based application in accordance with the company's contractual obligations.Assisted HR/Design in ongoing development and implementation of Commission Administration Guidelines.Managed data analysis for Vendor/Agent Channel on performance, budget and revenue analysis.Worked with IT to develop system specifications and management reports. Managed revenue tracking, sales hierarchy and analysis of program and individual performance. Served as single point of contact for payroll department. Assisted management team in developing requirements for bringing additional sales channels onto the existing system, thereby reducing cost to the company. Show less Managed sales reporting for small business sales channel, supporting 100+clients and $63M+ revenue objective.Coordinated all marketing programs for sales channel. Managed launch of new products and programs, initiatives and promotions in conjunction with channel support. Tracked and analyzed results from each program/promotion.Managed account coverage for channel, ensuring that customer and channel requirements were being met.System Manager for ePoint, a web-based contact management system, designed to assist sales personnel in meeting company and customer objectives. Assisted in designing system requirements, testing and developing training, and coordinated with programmers to ensure accounts were placed strategically. Show less

  • Manager

    Mar 2004 - Jan 2011

  • Analyst

    Jul 2001 - Mar 2004

  • Specialist - Marketing/Sales

    Jan 1998 - Jul 2001
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  St. Christopher School

  Jul 2011 - Mar 2012

  Advancement Director

  Responsible for the overall planning, management, coordination, and evaluation of the enrollment management, development, communications and constituent/public relations programs of the school – activities that create a supportive climate for enrollment and fundraising.

• 

  Synygy

  Mar 2012 - Mar 2013

  Implementation Services Consultant

  Responsible for providing expertise in the administration of Sales Performance Management (SPM) solutions for our clients globally.Client Relationship Management: Strengthened client relationships and sought out opportunities to increase revenue within each client engagement by developing excellent rapport and going above and beyond at all times.Project Delivery and Management: Delivered assigned work on time and error free, developed follow up action items, and participated in on-site and virtual client meetingsEngaged with client and delivered analyses to assist with the future direction of their sales performance and sales force effectiveness programs.Collaborated with team members to develop innovative and adaptable solutions in order to meet changing client business needs and create repeatable standards that can be leveraged across the organization. Show less

• 

  Optymyze

  Apr 2013 - Mar 2019

  Client Success Manager

  As a Client Success Manager / Project Manager at Optymyze, I work to transform sales and channel performance with agility,innovation,and continuous improvement. I focus on helping our clients turn sales and sales operations into a strategic competitive advantage. Key Achievements:* Centralized sales compensation management systems across 11 different business units using Optymyze software for a financial services firm• Reduced administrative costs and created sales performance analytics and compliance for a large medical devices companyResponsibilities Include:* Manage client expectations and timelines through agile service delivery.* Communicate with internal project team members and liaise with client daily to manage priorities.* Collaborate with Engagement Director to manage the client transition to post-implementation.* Work with Professional Services teams to define and innovate standards* Assist Partners and Principals in creating trusted, consultative relationships with key client stakeholders and executives in order to advance the sales process.* Negotiation and Transition to Delivery – Assist in the process of negotiation and securing a signed contract, and coordinate efforts to successfully transition new clients to the internal delivery team responsible for executing the work.* Act as a mentor to junior staff. Show less

• 

  Paycor

  Apr 2019 - now

  - Responsible for strategically managing and expanding a portfolio of our highest revenue, most-complex clients. - Responsible for communicating regularly with client executives to enhance satisfaction, defining and executing growth and retention strategies, conducting periodic performance and business reviews, setting and managing client expectations. - Developed a trusted adviser relationship with clients’ executive sponsors and operational partners to prioritize attainment of mutual business goals and success criteria - Advocate for the client to internal cross-functional partners (Product Management, Product Development, Sales) on client perspectives, risks, strategic insights, issue resolution activities, executive briefings, and requests. - Possess a strong understanding of Paycor’s product roadmap as well as industry trends and best practices to articulate how both align with the clients’ strategies and desired business outcomes - Ensure clients are maximizing Paycor’s technology solutions and service offerings to maximize their own effectiveness and productivity; Help clients understand gaps and the benefit of engaging fee-based resources to help further their businesses. - Prepare and lead executive business reviews, proposing creative solutions that pro-actively address critical success issues Show less

  • Manager of Customer Success Management

    May 2024 - now

  • Principal Customer Success Manager

    Apr 2021 - May 2024

  • Senior Customer Success Manager

    Apr 2019 - Apr 2021