Santanu Dutta

Santanu Dutta

Electrical Project Engineer

Followers of Santanu Dutta414 followers
location of Santanu DuttaKolkata, West Bengal, India

Connect with Santanu Dutta to Send Message

Connect

Connect with Santanu Dutta to Send Message

Connect
  • Timeline

  • About me

    ITSM Process Manager

  • Education

    • Amity University Noida

      2018 - 2021
      Bachelor's degree Bachelor of Computer Application A

      Bachelor of Computer Applications is a three-year undergraduate course which deals with information technology and computer applications. ... The course is divided into six semesters and because of its popularity, it is available both as a regular degree and distance learning.

    • Reddy Jana Sangha Institute Of Management Studies

      2008 - 2011
      Bachelor's degree Electrical and Electronics Engineering
  • Experience

    • EEEC - Energy Economy Environment Consultants

      Apr 2011 - Jul 2012
      Electrical Project Engineer

      Project engineer

    • Wipro

      Mar 2014 - Dec 2014
      IT Helpdesk Analyst & Incident coordinator
    • ITC Infotech

      Dec 2014 - Jul 2019
      Information Technology Service Desk & Service Management
    • Wipro

      Nov 2017 - Jul 2019
      IT Operation Manager & Major Incident management coordinator

      • Manage the help desk team and evaluate performance and overall desk activities, including the supervisors. • Ensure customer service is timely and accurate on a daily basis. • Contribute to improving customer support by actively responding to queries and handling complaints.• Follow up with customers to identify areas of improvement.• Develop daily, weekly and monthly reports on support engineer team productivity. • Report to senior managers on any issue that could significantly impact the business.• Take overall responsibility for incident management and request fulfilment on the Service Desk. This could also be expanded to any other activity taken on by the Service Desk. • Co-created new process called "Daily Review" meetings. This added the value of enforcing all areas of IT to manage their incidents in a more timely and organized fashion. Show less

    • Capgemini

      Jul 2019 - Aug 2021
      Acting Lead & Incident coordinator

      Acting Lead (Wintel-L2) & Incident coordinatorTo provide high-quality customer service and satisfaction at or above company standards while leading a dynamic and high-performing selling and technical team in sales and service.

    • ValueLabs

      Aug 2021 - now

      Valuelabs is a global technology company focused on Product Development, Data Technology and Digital services. Powered by The Digital Flywheel™, we provide end-to-end solutions in the fields of Customer Experience, Data & Analytics, Product Development and Automation.

      • Information Technology Process Manager

        Apr 2023 - now
      • Team Lead

        Aug 2021 - now
  • Licenses & Certifications

    • Windows Server Management and Security

      University of Colorado
      Sept 2020
      View certificate certificate
    • The Critical Role of IT Support Staff in Healthcare

      The Johns Hopkins University
      Jun 2021
    • The Critical Role of IT Support Staff in Healthcare

      The Johns Hopkins University
      Jun 2021
    • ITIL 4 Exam Preparation

      LearnQuest
      Jun 2021
    • Google IT Support Specialization

      Google
      Sept 2020
      View certificate certificate
    • AWS Fundamentals Specialization

      Amazon Web Services (AWS)
      Aug 2020
      View certificate certificate
    • AWS Fundamentals: Going Cloud-Native

      Amazon
    • Cisco Certified Network Associate

      Cisco
      Aug 2013