Jordan Fyson

Experience

• 

  Maplin Electronics

  Sept 2012 - Aug 2015

  Sales Advisor

  Sales advisor role at Maplin. Involved dealing with many different technology questions and dealing with sales with anything from batteries to CCTV. During the space of a year once 'Colleague of the Month' was introduced, I won the award three times and was asked to apply for a place on the management team at the age of 19.This role really helped to improve my technological knowledge, people skills and confidence. On many occasions I was put in charge of my team whilst my managers were busy, which means I had to distribute tasks and maintain the shop floor to a good standard. Show less

• 

  Tesco

  Sept 2015 - now

  My current role in fulfilment has enabled me to work on many programmes delivering value for Tesco’s customers and colleagues. Key programmes I am responsible for:-Managing the programme from design to rollout of a new GHS picking solution for all of our stores. Fully built in-house, working closely with our Business and UX teams to ensure we're building the right thing. -Rolling out new dotcom picking devices across our entire store estate; working closely with engineering team in Bangalore who are designing the application and working closely with a third party to physically rollout the devices.-Replacing all PCs across our depot estate with Windows 10 machines-Replacing clocking-in devices across our entire depot estateI also do out-of-hours support managing major incidents across our stores and depots. I will run the bridges with our engineering teams and business stakeholders to ensure we can get to the resolution as quickly as possible. It is also imperative that I send timely, useful communication to all of our stakeholders to keep them aware of the issue and potential impact.Alongside my day-to-day role, I lead the recruitment process for our Technology graduates and interns. Designing assessment centre material, running assessment centres, training our assessors to conduct the assessments and conducting online interviews. Show less Technical Programme Manager / Scrum Master in the Contact Service. The Contact Service provide a comprehensive API to dispatch all communications to customers, employees and suppliers at Tesco. The development team has grown to over 30 developers and we have retained a friendly, collaborative and constructively critical team atmosphere. As Scrum Master I ran sprint ceremonies, unblocked the engineering team and updated and created processes to increase flow and value.• On-call support, overnight, weekends and during shifts• Coordinate and prepare for mass outage of essential servers• Collaborated on a new technology onboarding framework for new starters• Organise a monthly Customer API ‘Developer Day’ for 100+ employees• Organise and run onboarding session for all new starters• Shaping work in the backlog so that developers are able to start work on it• Manage decommissioning of our entire Windows 2003 server estate• Managing and forecasting a budget of £3m + Show less Technical Programme Manager on the Technology Apprenticeship. Involves working in many different teams and areas across Technology. Alongside my job, I am studying Level 4 IT and Telecommunications.During my first year, I started off in the Capability team, creating training for JIRA which was rolled across the business. I then moved to GMO as a Product Manager. During my time in GMO I was Product Manager for Kiosks. I successfully helped to get barcodes scannable on kiosks and upgrade the browsers across our entire Kiosk estate.For my second year, I worked in Infrastructure, where I was responsible for managing a project migrating thousands of phone accounts for our colleagues/customers onto a new system. Alongside this project I was responsible for managing ATM's - detailing the processes to fix them and the teams involved, managing in-store BoostBox and Access Points and more. Finally, I worked on a project to allow us to stream securely to various locations. Show less

  • Technical Programme Manager - Colleague

    May 2022 - now

  • Technical Programme Manager - Store and Customer Fulfilment

    Oct 2018 - May 2022

  • Technical Programme Manager / Scrum Master - Contact API

    Sept 2017 - Oct 2018

  • Associate Technical Programme Manager

    Sept 2015 - Sept 2017