Rajesh Veluguri

Experience

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  Sutherland Global Services Ltd

  Aug 2004 - May 2005

  Help Desk Engineer

  Helpdesk Engineer providing on call technical support to HP Desktops, laptops, printers and All-In-Ones.

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  Tata Consultancy Services

  May 2005 - May 2011

  Managed 6 F&A accounts with total head count close to 1000 FTE.Responsible for achieving Continuous improvement targets. Worked closely with Operations teams in CMMi L5 for Services and ISO 9001, 27001 Certification.Part of the Core CMMi Certification team Travelled Onsite as part of transition team to transition 75 FTE process in Market Research domain Provided Technical application support to biggest market research client.Responsible for providing registration and technical support for more than 70+ applications which range from database maintenance to advanced data visualization.Provided both voice and mail support to customers.

  • Six Sigma Lead

    Jun 2009 - May 2011

  • Transition Lead

    Jun 2008 - May 2009

  • Transition SME

    Jul 2008 - Aug 2008

  • Process Executive

    May 2005 - May 2008
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  Capgemini

  May 2011 - Jun 2013

  Team Lead, Six Sigma

  Black Belt for Supply chain major - Unilever and Kraft Foods. Mentored multiple Six sigma projects with more than 60+ FTE benefits. Mentored 2 projects which were recognised in BPO Olympics organised globally. Deployed QMS framework in multiple accounts. Lead both external and internal ISO Audits. Deployed multiple RPA projects with 25+ FTE benefits

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  Sopra Steria

  Jul 2013 - Mar 2015

  Project Leader, Six Sigma and CMMi Implementation

  Black belt for leading UK Bank and Media partner. Spearheaded the Transformation journey for multiple banking and media accounts. Played a Critical role in designing Innovation center. Also participated in Gartner's review for the Company. Worked closely with Audit and Compliance team in the CMMi and ISO certification journey. Closely worked with Risk and Compliance team in identifying and eliminating fraudulent transactions. As a Audit team manager, improved process efficiency by deploying various quality solutions. Show less

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  Genpact

  Apr 2015 - Apr 2018

  Lead Black belt for 12+ accounts in Hitech and Manufacturing vertical. Mentored 50+ Six sigma projects. Deployed multiple RPA bots and Auto Dialer. Fastest to complete Black Belt certification. Collaborated with Clients for the Genpact's Xcelerate event and successfully bagged multiple awards. Designed and lead the Quality Roadshow - "iQuest" for HMS Domain. Designed and sustained Quality Catalyst program in HMS Accounts. Received CFO Award, Gold Award and couple of Excellence awards. Also received most prestigious Diamond award from CEO. Show less

  • Senior Manager, Lead Digital Transformation

    Jan 2018 - Apr 2018

  • Manager, Quality

    Apr 2015 - Dec 2017
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  Wipro Limited

  Apr 2018 - Sept 2019

  • Quality Lead for the Maps process of the biggest social media client• Involved in daily quality activities and baselining the productivity across teams. • Conducted Hyderabad site level CMS Audits • Transitioned more than 1000+ FTE health care account from US geography.• Travelled Onsite for couple of consulting projects. Generated ~$250K revenue through multiple RPA projects implementation.o Worked on RPA consulting projects in Change Healthcare, Georgia Pacific and CNX Consulting accounts. Show less

  • Quality Manager

    Apr 2018 - Sept 2019

  • Consulting Lead

    Oct 2018 - Oct 2018

  • Transition Black belt

    Apr 2018 - Jun 2018
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  Cognizant

  Sept 2019 - Jul 2022

  Black belt for Comptech accounts. Designed multi year Transformation roadmap for one of the Comptech account. • PEX Manager for one of the biggest social-media clients, managing their Cloud Learning and Ads platform businesses.• Improved tCSAT and rCSAT metrics by over 20pp on QoQ basis using Supervised and Unsupervised ML concepts.• Identified shift left opportunities thru various mining opportunities thru Celonis• Designed and deployed new Quality framework with advanced methodologies like QA Calibration, Smart PKT, advanced sampling techniques and Compliance based Quality check.• Generated FTE Savings across Quality function while improving the Quality and CSAT Scores• Part of the Cloud Learning Transition team which transitioned processes from multiple incumbent service providers.• Part of Huawei Consulting project for 2 months. Show less

  • Deputy General Manager, Process Excellence

    Jun 2022 - Jul 2022

  • Service Delivery Manager, Process Excellence

    Sept 2019 - Jun 2022
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  PepsiCo

  Jul 2022 - now

  Executive Manager

  Part of multiple Organizational wide Cost Savings initiatives. Playing Strategic role in Demand intake, Value Realization & Consumption Monitoring activities. Transformed Advertising & Marketing spend tracking & adjustment process. Streamlined Unilateral, Co-op spend tracking processes. Played a pivotal role in improving Support to Bottler program globally. Conducted Design Thinking, Lean and Six Sigma trainings and mentored close to 15 GB projects.Part of the Enterprise wide myServices (Service Now) Deployment team. Worked on Knowledge Management, Service Management and Process improvement modules.As Consumption Monitoring Lead, Monitoring the Consumption of 50+ internal and external products with more than 4000+ reports on daily basis.Part of Project RaRe (Report Rationalization & Value Realization) and driving Report Rationalization across functions in Pepsico. Show less