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Michael Proctor

Michael Proctor

Assistant Manager of Operations

Followers of Michael Proctor600 followers
location of Michael ProctorAtlanta, Georgia, United States

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  • Timeline

  • About me

    Technology Expert with extensive experience in IT System Engineering and Technical Project management, having managed large-scale technology projects from conception to implementation.

  • Education

    • DeVry University

      -
      Bachelor of Science - BS Telecommunication Management GPA: 3.5

      Activities and Societies: International Student Association

  • Experience

    • Parking Company of America

      Oct 2005 - Jun 2006
      Assistant Manager of Operations

      Assisted in managing daily operations, overseeing staff, and ensuring customer satisfaction.Proactively interacted with the Department of Aviation, Atlanta Police Department, and Atlanta City Maintenance to resolve site and logistical issues.

    • Georgia Institute of Technology

      Oct 2006 - Jan 2015
      Information Technology Support Professional II

      Delivered comprehensive technical support for over 500 users, resolving complex issues with a 95% satisfaction rate.Led and mentored a team of 5 junior technical staff, enhancing team collaboration and efficiency by 20%.Directed server upgrades and replacements, overseeing a major project that resulted in a 30% improvement in system performance.Implemented and managed robust backup and restore procedures, ensuring data integrity and availability.Ensured strict compliance with information security and assurance policies, safeguarding sensitive information across all systems. Show less

    • Georgia Tech. Professional Education

      Jun 2015 - Feb 2021
      Senior System Support Engineer

      Led technology implementations, including needs analysis and planning.Provided advanced technical support and managed system resources for enterprise IT systems.Defined IT system requirements, ensuring they align with business objectives.Monitored system performance, handled critical alerts, and created documentation.Led department meetings, providing project and technical updates.Managed software deployment and maintenance with SCCM and JAMF.

    • Emory University

      Feb 2021 - now
      Technical Project Manager

      Lead enterprise-wide technical projects, ensuring alignment with strategic goals.Collaborate with Project Investigators and Physicians to define project scope, objectives, and deliverables.Develop technical solutions, manage vendor relations, and oversee implementation.Oversee technology inventories, focusing on critical projects like Emory Epic Transitions.Prepare and analyze reports and financials to support decision-making.Maintain effective communication with external stakeholders to ensure engagement and transparency. Show less

  • Licenses & Certifications