Ian McEwen

Experience

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  McDonalds Restaurant

  Jan 2006 - Aug 2008

  Manager, Trainer, Crew

  Handling cash / inventoryHealth and safety teamAble to communicate goals and metrics to next shiftSafe and efficient operation of shiftsInventory management and inspectionAccurately read, understand, and carry out written instructionsActively suggest operational improvements to enhance quality and improve production time sand reduce costAttend monthly safety meetings to ensure machine operating safetyCommunicated operational issues and changes to supervisorsMaintained compliance with company standards to perform all activitiesMaintained necessary communication level between shifts Working knowledge of all machinery at that time, could disassemble, clean and reassemble any machine in the store Show less

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  Blockbuster Canada

  Sept 2008 - Oct 2011

  Customer Service Representative

  Outstanding customer service Resolving customer complaintsSupervise and train new employeesWork with little or no supervisionDid most repairs that did not need an outside technician

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  Transcomm North America and Asia

  Nov 2009 - Jan 2011

  Customer Service Representative

  Provided outstanding customer serviceFollowed company procedures to maintain work environment in a neat and orderly fashionHelped achieve company goals by supporting customers as well as co-workersMaintain compliance with company proceduresManage workplace with little or no supervisionMaintained necessary level of communication between shiftsWorked overtime including evenings, weekends, or midnights to meet client needsMaintain a set of metrics with ease

• 

  IQT Solutions Inc

  Jan 2011 - Jul 2011

  Customer Service Representative

  Addressed client questions and issue’s regarding their billing with Bell CanadaPerformed one on one training with fellow representativesFollowed all safety and security protocols

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  ITC Systems

  Nov 2013 - Mar 2021

  Hardware Service Technician
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  Deloitte

  Mar 2021 - now

  • Senior Consultant Team Lead - Senior Security Systems Specialist

    Mar 2021 - now

  • System Security Specialist

    Mar 2021 - Jul 2022