Ahmad Ali

Experience

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  Mobilink

  Aug 2009 - Dec 2010

  Customer Service Representative

   Followed all SOP’s and answer customer quires. Used problem solving technique to satisfy the customer. Handel more than 10 software at same time.  Maintained talk time, after call duration

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  TIME Hotels

  May 2014 - Mar 2019

  Identifies business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options.Sells products by establishing contact and developing relationships with prospects; recommending solutions.Maintains relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements.Identifies product improvements or new products by remaining current on industry trends, market activities, and competitors.Prepares reports by collecting, analyzing, and summarizing information.Maintains quality service by establishing and enforcing organization standards.Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.Contributes to team effort by accomplishing related results as needed. Show less  Opera V.5, Travel Click Booking Engine V4.0, Online Channels extranet. Processes reservations by Sales, Travel Agents, mail, telephone, telex, cable, fax or central reservation systems referral. Prepares Confirmation Letters Open and close the availability as and when required of hotel in all the GDS channels, IDS channels and on the hotel website Configuring rates on the hotels property management system Tracks future room availability on the basis of reservations, and helps develop forecasts for room revenue and occupancy. Show less

  • Customer Relations Executive/ Sales Executive

    Jan 2019 - Mar 2019

  • Central Reservation Agent

    Dec 2017 - Jan 2019

  • Guest Service Agent/ FO Team Lead

    May 2014 - Dec 2017
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  ZEN PD

  Mar 2019 - Feb 2020

  Assistant Manager Sales and Administration

  Plan and coordinate administrative procedures and systems anddevise ways to streamline processes• Manage schedules and deadlines• Ensure the smooth and adequate flow of information within thecompany to facilitate other business operations

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  Education 1st

  Mar 2019 - Feb 2020

  Assistant Manager Business Development, Recruitment, Admin & Marketing

  Zoho One (CRM, Recruitment, Social, Campaigns)Find New Business Development OpportunitiesFind and recruit candidates for partner schoolsPlan and coordinate administrative procedures and systems and devise ways to streamline processesManage schedules and deadlinesEnsure the smooth and adequate flow of information within the company to facilitate other businessoperationsCreate and manage social media channel (Facebook, LinkedIn, Twitter, Instagram)

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  Val Morgan Immigration Advisers

  Mar 2020 - Jun 2022

  UK Business Immigration Counselor

  Coordinate with the clients and guide them about the availableopportunitiesFollow-up potential client and answer there queriesHandle existing client complaint and escalate them to the concernedpersonAchieve the sales target

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  Al Arkan Grocery

  Oct 2022 - Feb 2024

  Shop Supervisor

  Overseeing salespeople, cashiers, shelf stockers, and other employees.Managing finances.Keeping records of expenditure, sales figures, and employee performance.Evaluating the supply and availability of stocks, and profit-margins.Implementing measures to avoid stock damages, theft, and wastage.Monitoring shelve stocks and product displays, and the general appearance of the store.Investigating market trends and offering products that would appeal to customers.Addressing customers' requests, comments, and complaints.Motivating employees to achieve targets.Training new staff members and scheduling shifts. Show less

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  Independence Care

  May 2024 - now

  Intake Coordinator