John Kim

Experience

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  Cisco Networking Academy

  Aug 2019 - Jul 2020

  Marketing Associate of The Academy Support Center Partnership

  • Directing the ASCP (Academy Support Center Partnership); official entity recognized by Cisco Systems, providing weekly newsletters for Cisco Net Academy clients & consulting clients using RingCentral application.• Executing Cisco webinar series using Cisco Webex to Net Academy clients, delivering monthly announcements on most recent technology & business trends.• Developing marketing strategies and identified the appropriate media channels for our service that can be delivered to our clients. Show less

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  Ball State University

  Aug 2019 - Jul 2020

  Graduate Assistant

  • Leading the Internet of Things experiment, investigating how people interact with IoT devices, focusing on self-efficacy and user interactions. • Assisting fellow students in completing the weekly labs.• Working closely with colleagues on projects within a specific timeframe.

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  NANOG

  Aug 2019 - Nov 2019

  Marketing Associate

  • During NANOG-U, implemented marketing, advertised campaigns and organized promotional presentations.• Planned meetings, identified and coordinated accordingly to the requirements.• Prepared promotional materials and marketing reports by collecting, analyzing and summarizing the data.

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  Salesforce

  Jul 2020 - Jun 2023

  Experience Cloud Success Guide

  • Leading engagements with customers ranging from a wide variety of industries with diverse needs and requirements, providing customers with expert advice and best practices.• Engaging 1:M programs and 1:1 focused conversations with customers to drive maxim customer success.• Developing strategies and identifying potential areas of concern, and helping to educate and drive customers towards better adoption and business value with their Salesforce investment.• Guiding customers through the onboarding process while assisting with any obstacles they encounter during the process.• Coordinating with internal teams to discuss how we can serve and conduct strategic-level conversations with customers and their decision-makers to increase the adoption.• Leading Experience Cloud Q&A session bi-weekly and identifying what customers are struggling with and providing them with resources and solutions. Show less

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  Offprem Technology

  Jul 2023 - now

  Salesforce Project Manager

  • Managing additional ACV by collaborating with Salesforce Account Executives and Offprem to project scope and budget• Acting as a liaison between business teams, developers, and Salesforce consultants to ensure smooth project execution• Delivering project updates, timelines, and issues to stakeholders at all levels, ensuring transparency• Leading team of architects and engineers in the implementation of Salesforce products, creating a detailed project plan that was maintained throughout the project, and delivering it using hybrid Agile methodologies• Overseeing the design, development, and implementation of Salesforce solutions tailored to business requirements Show less