Ayla Peacock, MS

Experience

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  Five Below

  Jul 2010 - Feb 2011

  Sales Associate

  As a sales associate, I would assist in keeping the store neat, run the register, and help customers.

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  Gymboree

  Nov 2012 - Dec 2012

  Sales Lead/ Key Holder

  As a sales lead I was responsible for opening and closing the store. Additionally, I was in charge of sustaining/operating normal store functions while a manager was absent. My daily duties included opening/closing the registers, maintaining a clean store, and providing customer service.

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  The Amphora Group

  May 2013 - Aug 2013

  Sales Associate/ Key Holder

  As a Key Holder at Amphora I was responsible for opening and closing the store (cleaning, opening/closing the register, counting the drawer/deposit). Beyond opening and closing the store I would operate the store which included checking/throwing away pastries and desserts that may be expired, ensuring each customer order for that day was completed, cleaning the store routinely, working with customers on orders, and folding boxes.

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  Gymboree

  Jun 2013 - Dec 2013

  Sales Associate

  As a sales associate, I would assist in keeping the store neat, run the register, and help customers.

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  Christopher Newport University

  Aug 2013 - Apr 2015

  As a Tide Rider it is my job to be a “Crew” Leader for transfer students coming into CNU. We work with the transfer students during the two day orientation program (giving a campus tour, escorting them to multiple sessions, answering questions, and helping them move in). However, as a Tide Rider our jobs go beyond the two day orientation program, we also work to keep an ongoing relationship to ensure their success as new students at CNU. We also organize multiple get together/reunions for the purpose of their networking and meeting people. Show less

  • Telephone Interviewer

    Aug 2014 - Apr 2015

  • Changing Tides Orientation Crew Leader-Tide Rider

    Aug 2013 - Aug 2014
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  Ferguson Center for the Art's

  Sept 2013 - Sept 2013

  Sales Associate

  As a sales associate in the ticket office I managed customer service regarding Ferguson Center shows. My duties included answering customer phone calls-whether it is over the phone ticket sales or customers inquiring additional information, dealing with in person ticket sales or questions, and handling money. Additionally, smaller tasks I did were shredding papers, filing tickets, and setting up Ferguson Center Subscription packages.

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  Life Cafe Lifetime Fitness

  May 2014 - Aug 2014

  Sales Associate/Server

  As a server and cashier for Lifetime Fitness Bistro/Café my everyday duties included preparing the orders, delivering the food to guests, and maintaining the dining area (mopping, sweeping, restocking products, taking out the trash, washing the dishes, and wiping down the tables, etc). These tasks are completed while focusing on customer service and satisfaction. Working mainly in the customer orientated field I would handle complaints and ensure quality service as well.

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  Lifetime Athletic

  May 2015 - Aug 2015

  Birthday Catering Coordinator

  As part of the Lifetime Cafe Team, my position consisted of communicating/working with the members and the Cafe Staff. Lifetime provides various services such as hosting birthday parties. With every birthday party there is the option to have it catered by the Life Cafe. In my position, I process the catering orders for all the birthday parties that have elected to have their parties catered by Lifetime. This process includes taking the custom order, processing payments, and aiding in prepping the catering order as well. Prepping the catering order included creating vegetable platters, pizzas, sandwiches, and more! Show less

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  Source4Teachers

  Jul 2015 - Apr 2016

  Substitute Teacher

  Working with students in Newport News or Hampton public schools, K-12 (including special ed). As a substitute I implement classwork and monitor student behavior. Guiding the learning process toward the achievement of curriculum goals and objectives as indicated in the lesson plans for the lessons, units, or projects assigned. May perform duties usually required of absent teacher such as lunchroom duty, hall monitoring, etc. Maintaining a neat and orderly classroom. Straightens chairs, tables, clears chalkboard, etc. Show less

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  The College Board

  May 2016 - Jul 2021

  The Assistant Director position works within the College Board customer service department primarily accountable for serving as a point of contact for all contact-related customer service matters. The role includes assisting educators in regards to the SAT/PSAT School Day. The SAT School Day is a new variation of the SAT Weekend/National exam. The primary function of this role is to assist state and district partnership constituents with direct customer contact. This includes educators participating in SAT/PSAT School Day transactions including various state contracts. Other essential functions/responsibilities include:-Educating customers on the process for signing up for the SAT School Day and other applicable assessments.-Provide status reporting for key implementation milestones-Serve as business contact between customer service operation group and all of the internal departments and external vendors to address and resolve processing exceptions and or/escalated customer service cases. Cases are handled within the Collegeboard SalesForce platform. -Ability to effectively communicate, verbally and in written format regarding program policies to consumers.-Handle high call volume and email inquiries while ensuring that issues are researched and closed within established timelines. -Work within aggressive timelines that are extremely sensitive assessment cases.-Hands-on approach to lead resolution and root cause analysis of assigned customer service escalated case. Show less

  • Assistant Director, SAT Account Management

    Jan 2018 - Jul 2021

  • Customer Service Associate

    May 2016 - Jan 2018
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  Rise Well-Being

  Aug 2019 - Aug 2020

  Reiki Master

  Working as a Reiki healer at Rise Well Being. Clients come in for one-on-one sessions to experience Reiki. Also worked front desk checking clients in, schedule appointments, handle sales, and helped with marketing.

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  Alive and Well Austin

  Jul 2021 - Aug 2021

  Hospitality Specialist

  Friendly, warm, and hospitable with our guests- Checking in / checking out guestsSharing what Alive + Well offers with our curious guestsAnswering inquiries and scheduling appointments over the phone and in-personAssisting Drip Drop IV Vitamin Therapy as guests call or arrive for appointmentsSupporting the practitioners i.e. massage therapists and acupuncturistsSupport our guests in participating in Holistic Therapies such as the Ozone Sauna, Foot Baths and a Cold/Hot Dip. Set up and transition of these therapies on behalf of the guest. Show less

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  Sage Blossom Massage

  Sept 2021 - now

  Location lead and front desk manager for Sage Blossom Massage. The lead role includes being the main point of contact for front desk associates per location. In addition, the position includes maintaining the flow and function of the space while also providing support to fellow employees. Facilitation of the onboarding process and training of new hires is also included in this role. Responsibilities include driving the day-to-day operations, managing problems, and creating solutions, as well as collaborating with others for optimum success each day. Show less Manage online, phone and in-person room reservationsWelcome guests, check them in and out Take payment from customersHandle guests’ questions and concerns professionally and courteously paraphrasing back what has been articulated ensuring top level communication.Actively promote services, enhancements, membership, and retail, as well as special events, promotions and/or discounts available.Maintain a clean; safe, fully stocked and well organized work area.Respond to guests’ issues and complaints in a friendly, timely mannerCopying, scanning, and filing documents.Tending to laundry and general maintenance of buildingRegularly attend, participate in and support training and staff meetings.Ensuring guests have filled out intake forms and therapists are aware of any guest conditions Show less

  • Location Manager

    Dec 2022 - now

  • Front Desk Representative

    Sept 2021 - Dec 2022