Darryl Moore

Experience

• 

  Blockbuster Canada

  Nov 2003 - May 2011

  Store Manager

  Managed all store level projects. Utilized staff strengths and weaknesses, customer and business trends along with demographic knowledge to execute efficiently and effectively. Known for underspending on labour for most projects. Communicated all marketing initiatives to staff. This included merchandising standards along with POP elements. Set out verbage to be used when communicating and selling to customers.Increased and managed customer loyalty through the creation and implementation of customer focused services and programs. (Walk arounds with employees, staff picks, special orders)Implemented new process to reduce bad debt. Our store ranking improved to number 5 in the country from our original rank in the three hundreds. (2008)Implemented procedures that reduced shrink to 45% below budgeted amount. (2009 and 2010)Ranked in the top 3 stores in the district (15 stores) for store profitability (2009 and 2010)Fully responsible for store recruitment, and staff training. Always kept employee turnover below the annual company average of 50 percent. Continually conducted interviews during times with no vacancy in order to find the best candidates. Always had 1 or 2 people "ready to hire" in case of unexpected vacancies. Trained staff for all 4 in store positions, including store manager. Continuously coached all employees and passed on best practices. In store visual merchandising: Reset store fixtures weekly based on ongoing promotions, stock levels, profit margins and customer interests/demand.Maintained store operations, customer service and store profitability despite weekly labour allotment being reduced from 208 hours/week in 2004 to 178 hours/week in 2010.Started at entry level CSR position, promoted to Shift Leader, Assistant Manager and then Store Manager.Additional Training/Completed courses: Inventory management, Loss prevention, Time management, Employee & customer relations, Hiring & motivation, and Graff retail training. Show less

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  YAMAHA MOTOR CANADA LTD.

  Jun 2007 - Oct 2007

  Summer Event Staff

  Worked at events and shows across Ontario with attendance ranging from 100-8000 people. Set up product displays and took care of attendees.

• 

  Scotiabank

  Sept 2011 - now

  Financial planning and relationship management for a book of 800 clients. Very strong product knowledge and sales skills for mutual funds, GICs, mortgages, lines of credit, credit cards.

  • Branch Manager

    Aug 2021 - now

  • Assistant Manager

    Jan 2018 - Jul 2021

  • Senior Financial Advisor

    Sept 2011 - Dec 2017