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Mariel Wilding

Mariel Wilding

Followers of Mariel Wilding1000 followers
location of Mariel WildingIndianapolis, Indiana, United States

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  • Timeline

  • About me

    Senior Customer Experience Manager

  • Education

    • Butler University

      2008 - 2012
      Bachelor of Arts (B.A.) Integrated Communications

      Activities and Societies: ADrenaline, Demia, Alliance, Women's Lacrosse, Anthropology Club A blend of public relations and advertising with the development of strong research and analysis skills to help organizations make data-driven decisions and connect to key stakeholders through audience-centric communication.

  • Experience

    • Butler University

      Aug 2008 - Feb 2017

      Facilitated trust and personal growth within high ropes participants, executed challenge course operations, trained Lead and High Course Facilitators, and assisted with inspection and maintenance.

      • Senior Lead Challenge Course Facilitator

        Aug 2009 - Feb 2017

      • Student

        Aug 2008 - May 2012

    • CHADS Coalition for Mental Health

      May 2011 - Aug 2011
      Marketing Intern

    • Team Summit

      May 2011 - Aug 2011
      Marketing Intern

      Designed logos, created videos, and prepared presentations.

    • BPS Marketing

      Jan 2012 - Sept 2012

      Various projects, including the commemorative program for the 2012 Indianapolis Air Show. I work with the Adobe Creative Suite to design, resize, and alter advertisements and print materials for a variety of clients.

      • Freelance Graphic Designer

        May 2012 - Sept 2012

      • Creative Intern

        Jan 2012 - May 2012

    • MOKB Presents

      May 2012 - Aug 2012
      Graphic Design Intern

      Show posters, media kits, wall graphics, etc.

    • CHADS Coalition for Mental Health

      Jul 2012 - May 2014
      Graphic Designer and Social Marketing Consultant

      Design and prepare materials for print, including, but not limited to, annual reports, post cards, flyers, T-shirts, and business cards.

    • DSW

      Oct 2012 - Apr 2014
      Full-time Associate

      Customer service, merchandising, cash handling, store operations

    • Kohl's Department Stores

      Apr 2014 - Sept 2014
      Shoe Supervisor

      Performed customer service, merchandising, trained and managed part-time associates, cashiering, and visual presentations.

    • RCI | Vacation Exchange

      Sept 2014 - Sept 2015
      Web Support Specialist

    • MOBI Wireless Management

      Sept 2015 - Dec 2018

      Provided comprehensive support to Ford Motor Company, managed projects, process improvements, device deployments, and network support. Successfully resolved escalations and ensured seamless operations and exceptional customer experience. Standardized processes and reporting, established strong customer relationship, and facilitated renewal and expansion. Managed accounts through diverse communication channels and efficiently handled order processing, reporting, and escalations. Mentored and trained new hires, contributed to improved best practices and software utilization.

      • Onsite Mobility Manager

        Jan 2017 - Dec 2018

      • Account Specialist

        Sept 2015 - Jan 2017

    • Tangoe

      Dec 2018 - Oct 2021

      Managed and strengthened customer relationships. Developed workflows to optimize costs and enhance the customer experience. Developed catalog databases, email templates, and automation rules. Regularly reported metrics, expanded services, and presented strategic business reviews to client stakeholders. Facilitated partner relationships and led projects for migrations, integrations, and onboarding. Provided comprehensive support to Ford Motor Company, managed projects, process improvements, device deployments, and network support. Successfully resolved escalations and ensured seamless operations and exceptional customer experience. Standardized processes and reporting, established strong customer relationship, and facilitated renewal and expansion.

      • Service Delivery Manager

        Aug 2019 - Oct 2021

      • Onsite Mobility Manager

        Dec 2018 - Aug 2019

    • Replicated

      Oct 2021 - Aug 2023

      Enhanced customer understanding and value perception through strategic initiatives including blog posts, webinars, email marketing, and publishing instructional documents to the community. Collaborated with leadership to formulate and execute value proposition strategies based on product roadmaps. Created educational content, orchestrated campaigns, and conducted market research, customer interviews, and assisted with sales enablement and new business development. Developed and executed NPS and Customer Satisfaction Surveys. Show less

      • Senior Marketing Manager (Customer Value)

        Jan 2023 - Aug 2023

      • Senior Customer Success Manager

        Jun 2022 - Jan 2023

      • Customer Success Manager

        Oct 2021 - Jun 2022

    • Apkudo

      Jun 2024 - now
      Senior Customer Experience Manager, Enterprise Takeback

  • Licenses & Certifications