Sonia Udezueh

Experience

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  DStv

  Feb 2011 - Jul 2013

  Sales Representative
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  Fembeat International

  Mar 2016 - Nov 2018

  Administrative Assistant
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  Sun King

  May 2018 - Aug 2021

  Customer Service support

  Effectively manage contacts.Coordinate outgoing and incoming client calls for both internal and external customers.Manage customer account and accurately record all contacts.Follow up on customers and prospect through chat and text.Provide customers with needed information.Manage team members and drive team work to achieve set goals.

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  Judah Global concept

  Feb 2019 - Apr 2022

  Administrative Assistant

  Prepared research reports and statistical analyses, providing valuable insights for strategic choices.Managed digital asset metrics and established efficient workflows, enhancing operational effectiveness.Demonstrated meticulous attention to detail when managing daily calendars and communications, preventing scheduling conflicts.Supported the CEO and sales team by optimizing operational processes, guaranteeing smooth day-to-day operations.

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  Digital Witch Support Community

  Feb 2021 - May 2021

  Virtual Assistant

  We teach IT support skills which includes Tech support, Customer Service Representative, and Telemarketing. We also guide you on how to open an Upwork account and land jobs.

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  Top Point for computer and technology services

  May 2022 - Oct 2023

  Admin/Project Coordinator

  Managed project timelines, schedules, and resource allocation plans, ensuring all tasks remained on track.Facilitated communication between stakeholders, including sales teams, management, and IT personnel, keeping everyone informed of project progress.Compiled and maintained project documentation, including reports, meeting agendas, and user guides.Supported the Project Manager with data gathering, user story development, and test case creation.Monitored project progress, identifying potential risks and issues, and escalating them to the Project Manager for timely mitigation.Provided administrative support, managing project files and ensuring smooth project execution. Show less

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  SEG UNIVERSE

  Mar 2023 - now

  Administrative Associate

  Manage, coordinate and support special projects.Maintain a detailed calendar to coordinate schedules, appointment, book meetings and send prompts and reminders.Writing daily reports.Communicate daily with internal and external customers, prospects and partners. Editing and proofreading of important documentsManage social media platforms.Coordinate other administrative duties, data management and ensure the smooth running of work flow.

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  Distinct Tech

  Jan 2024 - now

  Operations Manager

  Effectively streamlined operations by developing and implementing efficient workflow processes.Collaborated closely with Project Leads and Stakeholders, ensuring alignment with client requirements and expectations.Proactively managed client queries and requests, ensuring prompt resolution and maintaining high levels of satisfaction.Updated and maintained Project Plans to align with project requirements, ensuring timely delivery of milestones and deliverables.Conducted regular quality checks on project progress, leveraging project management tools for tracking and reporting.Provided training and support to team members, contributing to successful project delivery. Show less