Kwan Hyun Kim

Experience

• 

  Samsung Electronics

  Dec 1993 - Jul 1998

  Software Developer

  - developed the criminal identification terminal hold by police - developed the PC security system with a smart card. The product had been used by the employees within Samsung Electronics.

• 

  Microsoft

  Aug 1999 - May 2014

  -debugging and analyzing the hang/crash dumps escalated from colleagues and providing action items or solutions within a day-accepting and handling the front-end cases directly assigned to me and providing quick solutions to customers by leveraging very long-term, seasoned, experienced technical expertise of platform core, networking and cloud plus strong debugging skills.-as a focal point of technical advisor/leadership, deliver high-level of product trainings to MS employees and customers Show less

  • Escalation Engineer

    Jul 2004 - May 2014

  • Sr. Support Engineer/Tech Lead

    Aug 1999 - Jun 2004
• 

  Amazon Web Services

  Jan 2017 - Apr 2022

  Sr. Technical Account Manager

  Sr. Technical Account Manager, January 2017 – Current • Working as AWS Cloud security expert to help enterprise customers includingSamsung Electronics in terms of establishing a stronger security posture• Helping customers to optimize their cost in AWS services usage• Training TAM new hires in terms of AWS security services• Assisting other enterprise customers by delivering the enablement of AWS securityServices such as AWS IAM, AWS Cloud Security• Assisting AWS Security team to acquire K-ISMS compliance certification byAttending the meeting with the KISA, Korean Government Security Organization• Delivering the EKS Security Immersion Day to Samsung SecOps team• Attending the beta tester of the AWS Security Hub product before GA and sharingA lot of feedback to the service team• Guiding Enterprise customers with solutions architecture of operational efficiency (Container expert), cost optimization (as TAM), and security best practices (as Security expert) Show less

• 

  IBM

  May 2022 - now

  Sr. Security Customer Success Manager Architect

  .Managing customers such as e-commerce, oil&gas, manufacturing, automotive, telecommunications industries who deployed IBM Security solutions and products.Act as post-sales security architect to design architecture, advise operational excellence and pre-sales engineer to some degree to win opportunities by helping tech sales team.Helped customers, partners, and IBMers to deploy features of IBM Security products in AWS and Azure clouds with cloud expertise