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Saswati Sarkar

Assistant Manager

550 followers

Greater Delhi Area

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Timeline
About me
Domain Expert in Life Insurance Operation and Customer Service along with experience in Persistency, Call Centre operation, Digital Payments and Collection management, Customer Grievance Management and Customer Retention
Education
- Carmel high School
  1980 - 1993
- St Helen’s School
  1993 - 1995
  ISC Humanities/Humanistic Studies
- Calcutta University, Kolkata
  1995 - 1998
  Bachelor's degree Public Relations, Advertising, and Applied Communication
- Calcutta University, Kolkata
  1998 - 2000
  Post graduate Public Relations/Image Management
Experience
- Max Life Insurance Company Limited
  Feb 2001 - Jan 2004
  Assistant Manager
  Customer service and Branch operation
- Tata AIA Life Insurance
  Jan 2005 - Jun 2014
  Manager - Zone Persistency
  Customer Service, Risk and compliance, operation, and Persistency across channel
- Bharti AXA Life Insurance
  Aug 2014 - May 2017
  Senior Manager- Zone Persistency
  Customerretention and Renewals across all channel for North and East
- Bajaj Allianz Life Insurance
  Jun 2017 - Aug 2018
  Senior Manager - Central Retention Team & Customer Grievance
  Handing Payment Processes , Renewal Collection, Vendor Management and Customer Experience.
- Canara HSBC Life Insurance
  Aug 2018 - Apr 2021
  Assistant Vice President- Surrender Retention & Customer Engagement
- Bharti AXA Life Insurance
  Jul 2021 - Dec 2021
  Partner Distribution - Persistency and Customer Management
  Driven Renewal and Persistency - Partner Distribution
- Genpact
  Jan 2022 - now
  Assistant Vice President- Insurance Operation
Licenses & Certifications
- LOMA
  Jan 2015
- Lean Six Sigma Green Belt (ICGB)
  Bajaj Allianz Life Insurance
  Sept 2017

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