Mr. Carlos Masi

Experience

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  Digicel Group

  Jan 2009 - Jun 2011

  Niugini Islands Customer Care Corporate Agent

  -Provides professional and courteous customer support to Digicel clients in the Niugini Islands Region.resolving inquiries and concerns efficiently.-Develops in-depth knowledge of Digicel products, services, and policies to provide accurateinformation and assistance to customers.-Demonstrates exceptional communication skills, both verbal and written, in order to effectively addresscustomer inquiries via telephone, email, or live chat.-Utilizes CRM (Customer Relationship Management) software to track and document customerinteractions, ensuring accurate and timely resolution of issues.-Collaborates with cross-functional teams, such as technical support and sales, to escalate and resolvecomplex customer issues, ensuring high levels of customer satisfaction. Show less

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  Post Courier

  Jan 2012 - Jun 2013

  Advertising Sales Executive

  - Responsible for selling newspaper subscriptions to individual customers and businesses- Develop and implement strategies to achieve sales targets and increase newspaper circulation- Build and maintain relationships with existing and potential clients through effective communicationand customer service skills- Stay updated with industry trends and competitive activities to identify new sales opportunities andrecommend appropriate marketing strategies

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  Bmobile-vodafone

  May 2014 - Jul 2019

  Wholesale and Retail SaleExecutive

  May 2014 - Jul 2019 (5 years 3 months)-Identification and acquisition of potential wholesale and retail clients in the-Negotiation and management of sales agreements and contracts with wholesale and retail customers.-Development and implementation of effective sales strategies to achieve revenue targets and increasemarket share.-Proactive communication and relationship management with existing and prospective clients to ensure

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  Post Courier

  Jan 2020 - Jul 2021

  Advertising Sales Executive

  - Responsible for selling newspaper subscriptions to individual customers and businesses- Develop and implement strategies to achieve sales targets and increase newspaper circulation- Build and maintain relationships with existing and potential clients through effective communicationand customer service skills- Stay updated with industry trends and competitive activities to identify new sales opportunities andrecommend appropriate marketing strategies

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  Kokoda Wild

  Jan 2021 - now

  Trek and Tour Safety Officer

  -Conduct thorough risk assessments of trek and tour routes to identify potential hazards and safetyconcerns, such as difficult terrain, extreme weather conditions, or wildlife encounters.-Ensure all trek and tour participants receive comprehensive safety briefings prior to embarking on theiradventure, outlining emergency procedures, necessary equipment, and any specific safety guidelines orregulations.-Monitor weather conditions and other potential threats throughout the duration of the trek or tour,making necessary adjustments to the itinerary or route to prioritize participant safety.-Provide guidance and assistance to trek and tour participants regarding their physical fitness levels andany necessary training or preparation required for the journey.-Coordinate with local authorities and emergency response teams to develop and implementappropriate safety measures and protocols, such as evacuation plans or communication systems, inremote or high-risk areas. Show less