Noah Daly

Experience

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  US Army

  Jan 1999 - Jul 2011

  Managed team responsible for maintenance, troubleshooting, and restoration of voice services for United States Military in Iraq; connecting over 50k users to Europe, Asia and the U.S.Facilitated timely resolution of tier III support requests from tactical and strategic voice network administrators located throughout IraqWorked with two Iraqi cell phone service providers to guarantee service was provided in accordance with terms of multi-million-dollar government contractCompleted $2.4m funding request ensuring U.S. Military cell phone contracts stayed funded for an additional 12 monthsPurchased organizational supplies with a monthly budget of $25,000 cash; reconciled monthly receipts with supply requests, received and distributed suppliesResponsible for the accountability and physical security of over $12m worth of government IT equipment during return of headquarters element from Baghdad, Iraq to Fort Hood, TX Lihat lebih sedikit Served as a Software Analyst and Senior System Administrator for III Corps ACofS G6 Automation Management Division, managed and maintained VMware ESX and Microsoft server environmentSupervised team consisting of U.S. military and civilians, responsible for the maintenance, tracking, troubleshooting, and support request resolution for core services of site comprised of 16,000 usersTroubleshot networks for connectivity, hardware, and software problems; applied appropriate remediation actions in order to restore servicesInstalled and maintained core servers for Microsoft Active Directory domain, including domain controllers, DNS, DHCP, exchange, file and print serversMaintained MS Active Directory content, managed GPOs, created user accounts, created and linked e-mail accounts, set permissions for appropriate access to shared resourcesOversaw installation, maintenance, and management of 30 servers, 250 Army Battle Command Systems (ABCS), and user workstations during readiness exercises supporting over 2,000 usersInstalled, configured and maintained CPOF Mid-tier (proxy) server and firewalls required to connect Fort Hood Commanding General to mission critical information in preparation for movement to IraqTrained tier I service desk personnel, improving initial troubleshooting and incident resolution techniques resulting in 50% fewer incidents being elevated to tier IILed team in remediation and patching of vulnerabilities and engaged vendors in order to update licenses bringing Tactical Data Shelter (TDS) up to 100% compliance with DoD licensing standards Lihat lebih sedikit Installed over the horizon microwave transmission terminals in austere locations throughout the world including combat zones during the 2003 invasion of Iraq providing vital communication links for remotely located teamsPrepared planned and executed training which resulted in 4 man team winning first place in competition to rapidly install operational over the horizon microwave transmission nodeDeveloped intricate understanding of multiplexing and encryption technologies used to transmit secure voice and data communications sharpening personal systematic troubleshooting approach Lihat lebih sedikit Member of 2 man team responsible for rapid installation of microwave radios connecting remote customer facing voice nodes to central switching node providing voice and data communications in less than 3 hoursInstalled and maintained between 4 and 6 links connecting remote customer facing nodes to the central switching node providing remote locations vital communication linksReceived multiple awards for quality of voice and data services provided to customers; customer satisfaction reports and rapid troubleshooting and restoration of links after equipment failures Lihat lebih sedikit

  • Information Assurance/Computer Network Defense Manager

    Jan 2011 - Jul 2011

  • Theater Voice Engineering Manager

    Jan 2010 - Jan 2011

  • Senior System Administrator

    Jan 2008 - Jul 2010

  • Multichannel Transmission System Crew Chief

    Mar 2002 - Jul 2008

  • Multichannel Transmission System Technician

    Jan 1999 - Feb 2002
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  NATO Communications and Information Agency (NCIAgency)

  Jul 2011 - Jun 2014

  Application Services System Administrator

  Worked in integrated multi-national environment with military and civilians, enhanced personal communication abilities by developing appreciation and understanding of other culturesTrained hundreds of military personnel in use of IT systems specific to NATO in preparation for deployment to AfghanistanInstalled and maintained fully virtualized Adobe Connect system in with webcam and audio capability to include thinapping of desktop plugin for use in VMware View desktop poolsInstalled and conducted maintenance of 3 Openfire chat servers used in a federated XMPP environment connecting to various sites across Europe used by over 2,000 usersInstalled and maintained Microsoft IIS7 server for use with Joomla content management system, ensured 8 websites were accessible by over 1,000 usersManaged Microsoft SQL databases for use with Joomla content websites, Adobe Connect and Openfire Chat Servers resulting in zero downtime of dependent servicesTransported $1.5m worth of equipment and NATO secret classified information, from Grafenwöhr, Germany to Stavanger, Norway, without incident Lihat lebih sedikit

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  US Army

  Jul 2014 - Nov 2015

  Future Operations Planner

  Led technicians in evaluation and planning of communication needs for an 800-member organization’s remote computing requirements, ensured 100% availability of services during organizational movement to Southwest AsiaMentored service desk team leaders to refine procedures shortening support request resolution time, increasing end user training and reducing overall number of repeated support requestsEnsured IT support was delivered in accordance with existing contracts by coordinating support calls with field service representatives, maximized contract value to the organization Lihat lebih sedikit

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  Kainos Technologies LLC

  Jan 2018 - Mar 2019

  Senior IT Specialist

  Provided remote tier one and tier two support for support requests received through ticketing system and phone; password resets, employee onboarding, printer connectivity issues, etc.Assess client needs and recommend purchase and installation of hardware and or software in accordance with budget and expectations, deliver and install hardware and softwareBackup and restoration of user personal data as well as data recovery from corrupt hard drivesManaged MS Active Directory; new account creation, security group creation for management of shared resourcesCoordinate and execute installation of new client hardware in conjunction with third party vendorsTroubleshoot networks for connectivity, hardware, and software problems; applied appropriate remediation actions in order to restore servicesCreated “New client onboarding checklist” providing framework for uniform acquisition of new clients ensuring each new client received thorough and accurate service and system inventoryInstalled and configured MS Server 2016/2019, Windows 7/10 using WDS and installation mediaBackup and restoration of user personal data as well as data recovery from corrupt hard drives Lihat lebih sedikit

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  McLane Intelligent Solutions

  Jun 2019 - Jun 2021

  Project Engineer

  Develop and execute work plans based on statements of work and desired end state statements. Areas of focus; hardware and software lifecycle replacement, e-mail system migrations.Collaborate with Project Manager on project implementation timeline, phases and milestones. Coordinate work efforts with other departments to ensure most efficient use of available resourcesPlan, develop and execute physical to virtual (P2V) and virtual to virtual (V2V) migrations seamlessly with little to no end user disruptionAdminister and install various implementations of virtual server infrastructures, stand-alone hypervisors, clustered hypervisors with shared storage and high availability failover, VM replicationConduct physical to virtual, virtual to virtual and virtual to physical migrations through various methods to best meet client needs to maintain maximum service availabilityFollow change management procedures when implementing changes in client environments, participated in identification, classification, and mitigation of potential risks during change processConduct migrations of critical core services; domain services, DHCP services, distributed file system replication and name spaces, file and print services with minimal impact to business operationsDeveloped scripted implementation of Windows Server operating system, facilitated faster deployment per server and streamlined troubleshooting across different environmentsTroubleshoot service degradation and outages, work to improve or restore services to desired state. Provide detailed reason for outage/degradation with suggestions to avoid reoccurrencesConduct periodic reviews of clients’ environment to ensure system configurations comply with recommended best business practices, coordinate shortfall remediation when appropriate Lihat lebih sedikit

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  Daly's Networking Services

  Jan 2021 - now

  Information Technology Consultant

  Provide information technology consultation services to non-profit organizations, start-ups, and small businesses.Facilitate non-profit organizations, start-ups, and small businesses development of IT service requirements for current or future operational needs.Assist in locating local and remote companies capable of satisfying service requirements.Independently review vendor proposals against service requirements and budgetary constraints, provide feedback to organizations, assisting with vendor selection and project acceptance.Available for single engagement transactions to non-profit organizations, start-ups, and small businesses for evaluating, designing and implementing; wireless and wired networking systems or, hybrid, on-premises, or cloud only solutions.Available for local (Central Texas, within 75 miles of Waco, Texas) installations and to be after-hours on-site scheduled support point of contact for out of state and remote vendors and MSPs. Lihat lebih sedikit

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  McLennan Community College

  Jun 2021 - now

  Infrastructure Manager

  Responsible for the delivery of core information technology infrastructure services that support the education of 7,000 students and 2000 staff members.Responsible for the direct supervision and performance evaluation of three staff members; Network Administrator, System Administrator, and Phone System Specialist.Mentor department staff to develop and implement cross functional incident response plans.Train tier one and two technicians to resolve customer support requests at the lowest level, resulting in reduced tier three escalations and more timely support request resolution.Manage and supervise support vendors; conduct quote solicitation, evaluation and selection for; professional services and equipment purchases, coordinate block hour support engagements.Provide weekly status updates to departmental report for submission to organization leadership.Manage competing priorities between ongoing projects and operational support needs, select effort in the best interest of the organization.Plan and execute projects to replace aging IT infrastructure, rid organization substantial IT debt, and replace develop lifecycle replacment strategy for all infrastructure equipment. Lihat lebih sedikit