Talk to sales Try for Free
OTILIA CRUCEANU

OTILIA CRUCEANU

Secretary

Followers of OTILIA CRUCEANU253 followers
location of OTILIA CRUCEANURomania

Connect with OTILIA CRUCEANU to Send Message

Connect

Connect with OTILIA CRUCEANU to Send Message

Connect

  • Timeline

  • About me

    Service Delivery Manager DSL& Fax Services- SME at Allianz Services

  • Education

    • University of Bucharest

      2009 - 2012
      Faculty of foreign languages and literature

  • Experience

    • Image Service

      Jul 2010 - Sept 2010
      Secretary

      • liaising with colleagues and external contacts to book travel and accommodation;• organising and storing paperwork, documents and computer-based information;• photocopying and printing various documents, sometimes on behalf of other colleagues.• translating official documents from Romanian into German and from German into Romanian

    • IPA

      Oct 2010 - Mar 2011
      Translator

      • translating official documents from German into Romanian and from Romanian into German

    • GENPACT

      Jan 2013 - now
      Process Associate

      • Respond to requests for technical assistance via phone or electronically• Research questions and find solutions using available information resources• Advise user on appropriate action • 1st line of support - troubleshooting of IT related problems from networking to in-house software and hardware such as : Blackberrys,Iphones,Ipads, Laptops, PCs and Printers.• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority• Basic Active Directory knowledge: creating user accounts, reset passwords, create groups Show less

    • Vodafone Next Generation Services Limited

      Aug 2015 - Feb 2016
      IT-Helpdesk-Analyst

      Main responsibilities: -TAKING CALLS ON GERMAN AND ENGLISH OF ANY PRIORITIES OF CMS AVAYA PHONE -HANDLING EMAILS/ WEBCASES, TRANSLATIONG THEM INTO THE APPROPRIATE LANGUAGE, DEPENDING ON CUSTOMER REQUIREMENTS-DOCUMENT CASES FOR EACH INCIDENT, HANDLE CASES MEETING CUSTOMER REQUIREMENTS, FOLLOW UP CASE STATUS-TROUBLESHOOTING IT PROBLEMS ACCORDING TO THE PREVIOUS TRAININGS-SHARING KNOWLEDGE CASE WITH THE TEAM

    • Wipro Limited

      Oct 2018 - now
      IT-Helpdesk-Analyst

      Main responsibilities: -TAKING CALLS ON GERMAN AND ENGLISH OF ANY PRIORITIES OF CMS AVAYA PHONE -HANDLING EMAILS/ WEBCASES, TRANSLATIONG THEM INTO THE APPROPRIATE LANGUAGE, DEPENDING ON CUSTOMER REQUIREMENTS-DOCUMENT CASES FOR EACH INCIDENT, HANDLE CASES MEETING CUSTOMER REQUIREMENTS, FOLLOW UP CASE STATUS-TROUBLESHOOTING IT PROBLEMS ACCORDING TO THE PREVIOUS TRAININGS-SHARING KNOWLEDGE CASE WITH THE TEAM

    • Allianz Services

      Dec 2019 - now
      Customer Service Manager

  • Licenses & Certifications