Sean Ruscoe

Experience

• 

  Q2 Management Inc

  Oct 2013 - now

  • Supervise day shift field supervisors across Ontario Canada.• Communicate with client representatives to determine needs, quality conformance criteria, and plan resource requirements.• Coaching and development of field supervisors.• Recognize weaknesses early and implement corrective actions accordingly.• Set up multiple criteria inspections; training/validating inspectors and field supervisors.• Audit job sites and inspection processes to ensure ISO standard is met, process is as effective and efficient as possible.• Receive and address customer complaints, ensuring the customer’s needs are met and satisfied• Identify risks/challenges to process effectiveness and implement continuous changes as required to reduce/eliminate these risks/challenges • Arrange resources for the day & afternoon shift across Ontario, both inspectors and field site supervisors.• Validate InspeQ Tech entries in regards to time sheets, training records, data records and inspection instructions Show less

  • Assistant Regional Manager

    Apr 2016 - now

  • Regional Supervisor

    Aug 2014 - Apr 2016

  • Field Site Supervisor

    Oct 2013 - Aug 2014