Kirhsten Rooks, MBA

Experience

• 

  Academy Sports + Outdoors

  Aug 2011 - Feb 2015

  Assistant Store Manager Operations

  Delivered strategic, operational, and fiscal leadership for a $14M location with performance factors including leading a team of 120+ associates with 40 direct reports, monitoring front end operations to improve cash handling integrity, and customer checkout experience. Oversaw payroll and controllable expenses. Tracked attendance and handled staff scheduling and time off. Partnered with Human Resources in hiring, personnel file management, and team member counseling. Monitored store budgets and sales projections; exceeded company sales projections by 40% in the first year. Show less

• 

  Kroger Corporate

  Jul 2015 - Sept 2020

  Assumed a division-level position as e-commerce specialist to oversee change management and division-wide training for 160 stores, with accountability in streamlined operations and metrics.Project managed training logistics for approximately 3,200 employees working directly with division supervisors to drive standards in customer service, operational practices, and employee conduct. Oversaw on-the-job training for 60 stores, consistently visiting them to provide human resources support and field training. Trained and coached 700 hourly (union) and management (non-union) employees.Instrumental in staffing all E-commerce departments in the division, aligning with front-line supervisors on headcount, performance needs, store volume, and training. Provided employee relations / labor relations expertise to ensure consistent talent management at each store per Company policy. Show less Managed the daily operations of the newly established E-commerce business, overseeing 3 locations, to achieve desired sales goals and budget. Developed strategic staffing initiatives to bring aboard qualified supervisors and store associates while executing on the retention strategy to maintain a fully engaged staff. Tracked product flow and productivity; provided ongoing training and development for revenue targets and employee growth. Managed equipment, inventory, supply maintenance, and troubleshooted issues.Accountable for customer relations, overseeing standards, processes, and training to provide exceptional customer experiences. Analyzed gaps in processes and identified opportunities to drive store performance. Human Resources / Personnel Administration included coordinating training for 200 employees, staffing, managing turnover, and enforcing corrective action / conduct. Partnered with Human Resources on grievances, and union employee management. Supervised employees and completed performance evaluations. Show less

  • Division Field Specialist

    Mar 2019 - Sept 2020

  • E-Commerce Manager

    Jul 2015 - Sept 2020
• 

  EnableComp

  Sept 2020 - now

  Ignite the success of the MVA division, consisting of four teams: Third Party Liability, Medical Payments, Account Intake, and HI Processing – overseeing the work and personnel leadership of 48 direct reports. Human Resources tasks includes employee investigations, quarterly and annual evaluations, facilitating Performance Improvement Plans (PIPs), strategic workforce planning, and engagement initiatives. Handle employee relations cases related to productivity, managing performance of the remote workforce, timecard management and falsification, and some cases involving discrimination claims. Work with Human Resources leaders to pull data, run reports, and interview staff to resolve investigations.Demonstrated exceptional ability to diffuse highly charged situations by quickly responding to human resources issues and providing comfort for both management and employee.Instrumental in the revitalization of New Hire Onboarding, maintaining compliance with I-9 Verifications, getting Benefits eligibility data entered and administering information, and building 30-60-90-day plans. Show less

  • Senior Director- Motor Vehicle Accident Claims

    Apr 2023 - now

  • Director- Motor Vehicle Accident Claims

    Sept 2020 - Apr 2023