Anthony Allcock

Experience

• 

  CDL (Cheshire Datasystems Ltd)

  Jul 1994 - Oct 2019

  •Providing high-quality training to internal and external clients on, ranging from junior to Director level positions – primarily focusing on those in training roles in external companies•Conducting coaching conversations with the management team and giving feedback in order to improve performance•Designing and delivering ad hoc coaching and workshops to support tactical need•Maintaining effective communication with clients, customising course content and materials in line with clients’ specific training requirements•Supporting the development of the Manager population in everyday tasks such as 121’s, coaching and feedback sessions, huddles and buzz sessions•Evaluating and analysing the effectiveness of training and modifying materials as appropriate, ensuring the clients’ needs are met•Involvement in project management from commencement to completion, working with fellow trainers, implementation managers, customer relationship managers and project managers Show less •Provide reports and support to the Management Team and undertake ad hoc projects when required•Responsible for the development and maintenance of Quality Assurance procedures, tools and documentation•Referral point for QA Officers, Team Leaders and Divisional management on technical issues •Identify staff development and address all technical and commercial training needs•Required to generate and support or personally undertake projects to seek ways to improve quality, service and efficiency Show less •Position located within Production Division, which develops and maintains Insurer products •Managing a team of 6 QA staff and the day-to-day QA processes for the department•Provide training to staff on all technical processes and explain the need to work closely within a team framework•Authorising the final release of software products following testing•Managing relationships with key insurer and broker customers, ensuring that SLA’s were met and that projects were completed in a timely manner•Provide and present appropriate information to Senior Management Show less

  • Training Officer

    Jul 2010 - Oct 2019

  • Quality Assurance - Technical Administrator

    Jun 2000 - Jul 2010

  • Quality Assurance Team Lead

    Jul 1994 - Jul 2000
• 

  Care & Custody, A Mitie Company

  Mar 2020 - Jun 2020

  Control Centre Operator

  • Monitor KPIs for the Control Centre• Ensure that all actions of the operational team are completed against strict performance service levels and in line with agreed processes.• Act as the primary point of contact and/or escalation contact for customers and stakeholders• Manage complaints or queries in a timely and professional manner • Provide support to the Care & Custody business which may include providing advice, capacity management, managing new service into the Control Centre• Complete regular audits against the Control Centre procedures and policies• Ensure that the Business Continuity Plans are regularly reviewed and improved• Ensure all aspects of the BCP checks are completed as required Show less

• 

  Standguide Ltd

  Oct 2020 - now

  Trainer and Mentor

  • • Arrange, plan, organise, deliver a variety of Employability training and provide one to one support• Prepare customers to enable them to be able to secure employment, including advice and guidance• Conduct action plans and review meetings • Identify barriers and prepare plans to overcome obstacles• Awareness of contractual job targets• Maintain accurate records (both electronic and paper based) using various tools including MayTas• Awareness of local and regional markets• Conduct skills assessments and develop action plans for students and monitor progress• Experience of peer-to-peer mentoring on various projects/courses helping students get back into work.• Deliver ESOL, Employability skills, Mental health support and Money management• Supporting young people with learning disorders or health issues• Recognise and respond to safeguarding issues and escalate to the relevant team Show less