Shae McWilliams, MBA

Experience

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  AT&T

  Jan 1992 - Jan 1999

  Assigned to invigorate struggling territory with 8 direct reports. Slowed customer churn, developed new sales training and improved customer satisfaction results by 33%. Grew revenue 12% first year on $12 million dollar book of business. Grew territory 150% through a focused effort on matching the solution to fit the clients need. Emphasis on building on customer relationships. Lowest churn rate in region. Evolved from voice only products to Internet and data related technologies.

  • Regional Sales Manager

    Jan 1997 - Jan 1999

  • Senior Account Manager

    Jan 1992 - Jan 1997
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  PAETEC

  Dec 2000 - Jul 2008

  Business Development Manager

  Providing converged VoIP solutions for enterprise, Higher Ed and Healthcare customers to improve reliability and lower costs. Products included VPN, WiFi, Telecom Expense Software, T1/T3, and WANs. Established and leveraged C-level relationships to cross-sell across organizations. Multiple Award winner including Chairman's Club in 2006, and Top Gun for 100% + quota attainment from 2004 through 2007.

• 

  Unicom a division of Custom Computer Specialists

  Sept 2008 - Jun 2010

  Account Executive

  Adopted a diagnostic approach to address limitations that IT managers face in delivering services and protecting vital business assets.- Experienced with Microsoft product suite- Virtualization offerings- Data Center refresh with emphasis on 'green' technology- Cisco partner with emphasis on Unified Communications and Security products and consulting

• 

  ShapeUp, Inc.

  Dec 2010 - Oct 2011

  Senior Account Manager

  Expanded client relationships through on-boarding processes designed to optimize client experience. Successful at maximizing client engagement on a social-networking SaaS wellness platform to achieve and/or exceed participation objectives. Maximized client satisfaction through delivery of customized End-User training via WebEx, quickly addressing technical issues, and providing product demonstrations to showcase enhancements to gain greater client commitments.

• 

  CORE Business Technologies

  Jan 2012 - Nov 2019

  Software Sales Specialist

  Enterprise Revenue Management Solutions consultant focused on delivering CORE's integrated SaaS solution to provide a secure and flexible payment processing platform to municipalities across North America. Heavy use of Salesforce to manage prospecting and follow up activities including trade shows, RFP responses, product demonstrations and sales meetings.

• 

  SQA - Software Quality Associates

  Dec 2019 - Sept 2020

  Client Advisor

  Hired to generate pipeline for SQA's Consulting Services in enterprise companies and Life Science accounts focused around QA testing, Data Compliance and validation contracts. Self-generated leads via weekly average of 200+ phone calls, emails and LinkedIn messages to target personas of SQA offerings to set meetings. Identified key target accounts and developed customized messaging by persona to gain traction. Proficient use of MS Teams for client meetings and Salesforce CRM for activity tracking and follow up. Show less

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  CORE

  Jan 2021 - now

  Targeted daily outreach making calls and sending emails to finance professionals in cities and counties promoting financial payment processing software and services. Process includes updating CRM (Salesforce) to set meetings and track follow up, term plan dates, trigger events and/or RFP processes. National territory with strategic state focus.

  • Client Engagement Manager

    Jul 2024 - now

  • Business Development Representative

    Jan 2021 - Jun 2024