Marilex Ricamonte

Experience

• 

  Teleperformance

  Dec 2009 - Oct 2010

  General Customer Service

  Cater to customer's general inquiries pertaining to product description, usage/purpose.Also handled activation/deactivation, installation/uninstallation, basic technical support for Adobe products.

• 

  HSBC

  Dec 2010 - Jan 2023

  competent in pollution control and environmental management, performing the duties and responsibilities in a particular establishment and officially accredited by the Environmental Management Bureau (EMB) Regional Office to perform such responsibilities. The main goal is to provide and establish companies objectives, targets and programs that will help the company and the organization on the preservation of natural resources, reduce the generations of company waste and establish proper mitigation on pollutions controls in the environment aspect and impact on air, land, water and human being. Show less Provides guidance to Operation in changing the culture towards Operational Excellence by creating best approach towards Operations Management, Work Organisation, and Process Imrpovement for best in class customer experienceConducts coaching and consultancy to Operations Managers and Business Heads which leads to an in-depth analysis of business performances that identifies opportunities to enhance the overall operating efficiency.Provides hands-on support to Operations decision makers to embed a culture change for an improved working practices Show less

  • Assistant Vice President - Process Reengineering

    Jul 2022 - Jan 2023

  • Pollution Control Officer

    Jan 2019 - Jan 2023

  • Health And Safety Officer 3

    Jan 2015 - Jan 2023

  • DEI Pride Core Team Ambassador

    Jan 2012 - Jan 2023

  • Operational Excellence Deployment Lead

    May 2020 - Sept 2022

  • Operational Excellence Coach Manila

    Aug 2018 - May 2020

  • Assistant Manager Training

    Dec 2015 - May 2020

  • Credit Analyst II

    Dec 2010 - Nov 2015
• 

  JLL

  Jan 2023 - now

  Champions in creating a culture where differences are valued, people feel they belong, and authenticity thrives across the communities where we live and work. Leads delivery of Operational Management Excellence methodologies across diverse line of businesses globally.

  • Diversity Equity and Inclusion Champion

    May 2023 - now

  • Operational Excellence Lead

    Jan 2023 - now