Kloey Yap

Experience

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  Listium

  Sept 2016 - Nov 2016

  UX & Content Writing Intern

  - Helped with contents creation tailored to highlight the features of the productivity webapp.- Source users and assisted with user interviews to help collect qualitative data for UX analysis and improvement.

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  GPGC Malaysia

  Sept 2017 - Feb 2018

  Account Management Intern

  - Assisted with incoming and outgoing financial transactions across departments.- Managed and played as a liaison between manufacturers, customers and the immigration department.

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  World Trading Co., Ltd. Tokyo

  Mar 2018 - Aug 2019

  E-commerce Project Manager

  - Market and user research: Liaise with clients from Malaysia and Singapore who use our E-commerce platform to gather business insights for tech requirements- Onsite research at delivery warehouses- Work with tech vendors to establish an import-export delivery system

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  Saturday Kids

  May 2019 - Jun 2022

  Saturday Kids is an impact-driven education startup, inspiring kids to solve problems with design and tech.- Managed operations across two country locations (Singapore and Japan), including restructuring of operations to support online learning due to Covid disruptions.- Plan, coordinate and manage members across teams to ensure on-time delivery of projects.- Ran experiment with a Special Project team of 6 and led a design team of 2, generated 500+ leads within 2 weeks to understand the needs of new markets, identifying opportunities for growth.- Developed a Design Thinking + Figma workshop for kids aged 8-14 and trained instructors to deliver workshop for its own classes and other partnership events (ie. Google).- Co-established data management system by integrating various SaaS tools to ensure efficient data communications, presentation and analysis.- Documented the flows and coached the teams how to use the system. Show less

  • Experience Design, Operations Lead

    Apr 2020 - Jun 2022

  • Instructor & Designer

    May 2019 - Mar 2020
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  Le Wagon

  Oct 2019 - Nov 2019

  Full Stack Developer Student

  Joined a full-stack web development course to learn the whole process of digital product creation from scratch. Learned how to think like a developer, design, collaborate and communicate with different stakeholders throughout the product developing journey. Built 2 web apps with a team of 5:1. Classyed - A class management web-app built to simplify students distribution for teachers.2. JapanCycle - A bike marketplace where Tokyo residence can look for bike sellers within or outside of their neighbourhood.Tech stack learned: Ruby on Rails, SQL, database, Heroku, HTML, CSS and Javascript ES6Product design tool used: Whimsical, Figma Show less

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  Doyobi

  Jul 2021 - Jun 2022

  Experience Designer (Learning, Operations)

  Was transferred from Saturday Kids to Doyobi to help pivot digital ops process based on the change of business model. Worked closely with the cofounders, also designed learning exp with the product team. Doyobi is acquired by ErudiFi.

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  Agrishots

  Mar 2023 - Jun 2023

  Product Designer

  Worked with the founders closely to improve the design of a community-led Agriculture marketplace prototype for an early-phase Agritech startup in search for PMF.Appstore: https://apps.apple.com/sg/app/agrishots/id1659078759Playstore: https://play.google.com/store/apps/details?id=com.agrishots.media&hl=en_SG&gl=US&pli=1

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  HoloTracker

  Jun 2023 - Jan 2024

  Product Designer

  Worked with an Edtech startup to improve the operational processes and UX of an app to help schools evidence social-emotional behaviours of students. Purpose is to cultivate holistic growth of learners with school leaders.

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  Stealth Startup

  Dec 2023 - now

  Founder

  Building a private digital journal with integrated therapist support system to enable better accessibility to emotional and mental health support for people on different spectrums.