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MARY KAUFMAN

MARY KAUFMAN

Resource Coordinator | Product Knowledge | Vendor Relations | Cross-Market Training

Followers of MARY KAUFMAN145 followers
location of MARY KAUFMANMinneapolis, Minnesota, United States

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  • Timeline

  • About me

    Retired

  • Education

    • Minnesota State University, Moorhead

      -
      BS PE and Health

      Activities and Societies: President Gamma Phi Beta Sorority, Co-Chair of Freshman Orientation

  • Experience

    • Gabbert's Furniture & Design Studio

      Jan 1991 - Jan 2006
      Resource Coordinator | Product Knowledge | Vendor Relations | Cross-Market Training

      Hired into newly created "liaison" role connecting merchandising, sales, interior designers and vendors to ensure product information, training, vendor resources and timely communication. Organized and facilitated multiple furniture market and factory tours for up to 70 professionals from MN/TX markets. Shared best practices with TX market. Promoted to leadership role.

    • Gabberts Furniture and Design Studio

      Jan 1996 - Jan 2006
      Guest Comfort Coach | Customer Experience | Team Development | Consensus Building | Strategic Leader

      Strategic Leadership Role facilitating the corporate transition to a team-based organization across the MN/TX markets and coaching five departments (Guest Services, Visual, Floral designers, Service Specialists, Housekeeping) responsible for the ambiance of the store and the overall customer experience. Evolved Guest Services team to Retail Concierge extraordinaire!

    • Bloomingdales - MOA

      Nov 2006 - Mar 2012
      Sales Manager RTW | Client Management Leader | In-store Trainer | Team Leadership | P&L Management

      Recruited to lead transition from transactional to relationship selling, instill a “regular price” selling mindset, build customer loyalty, and recruit, develop, and retain top talent across five product line divisions. Partnered with General Manager to lead executive team building. Volunteered to develop and lead implementation of multiple strategic initiatives enhancing the customer experience; recognized corporately for excellence. Recommended for Sr. leadership position within company.

    • Goodwill Retail Store - Chanhassen, MN

      Jun 2012 - Jun 2015
      General Manager

  • Licenses & Certifications

    • Trainer 1 Certification

      St. Thomas Management Center