Ken Selke

Experience

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  Mother's Tavern

  Mar 2009 - Dec 2012

  Security

  Security, VIP service bookings and sales, customer service.

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  Wells Fargo

  May 2010 - Aug 2011

  Service Manager 1

  As a Service Manager at Wells Fargo in downtown San Luis Obispo, CA, I worked closely with the branch manager to position our entire service team for success by creating and influencing a positive work environment. From managing the teller line, to encouraging team members, it was my role as the service manager to ensure that every team member felt motivated and empowered with everything they'd need to achieve their maximum potential. It was my role to oversee the quality of service surpassed all expectations, while teaching and fostering team members to continue to grow in their careers by leveraging coaching and performance management tools and processes. Aside from managing several direct reports, I was primarily responsible for the day-to-day oversight of the teller line and developing a quality referral system of offering solutions to customer's needs. Show less

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  SMS Masterminds

  Aug 2011 - Feb 2019

  As the Director of Operations at SMS Masterminds, I work with all of our departments to ensure that cohesive strategies are being utilized company-wide that will aim to improve the level of service we provide to our licensees. It’s a passion of mine to identify trends, whether quantitative or qualitative, and create processes that are efficient, scalable, and make the most impact to our licensees’ success. On a daily basis, I am involved with vital tasks which drive SMS Masterminds and the services we offer to our licensees. These duties include project management, report creation, data mining, managing HR, overseeing the Concierge Department, working with licensees on beta testing initiatives, and directly supporting our CEO and VPs.Working with SMS Management team, this position also allows me to contribute to the development and implementation of organizational strategies, policies and practices, and the strategic positioning of our company via interaction with our Board of Directors.Responsibilities:Aim to improve our operational systems, processes and policies in support of SMS Mastermind’s mission, specifically, support management reporting, information flow and management, business process and organizational planning.Manage and increase the effectiveness and efficiency of the SMS Masterminds Support team, through improvements to each function as well as coordination and communication between the Support Team and Licensee business functions.Spearhead long-term organizational planning initiatives, geared toward operational excellence, efficiency, and innovation.Regular meetings with our CEO, CSO, and President to discuss business operations, and state of the organization.Supervise, train, and coach new and existing employees on new initiatives and processes.Contribute to short and long-term organizational planning and strategy as a member of the management team. Show less

  • Director of Operations

    May 2016 - Feb 2019

  • Concierge Team Lead

    Mar 2015 - May 2016

  • Licensee Development Coordinator

    Jan 2014 - Mar 2015

  • Account Relationship Manager

    Aug 2011 - Jan 2014
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  SLO Partners

  Aug 2019 - now

  Operations Manager

  As the Operations Manager at SLO Partners, it is my role to design, implement, and manage critical initiatives, projects, and oversee our foundational mission to create Modern Apprenticeships in San Luis Obispo County. By coordinating and managing our organization's structure and processes, my role allows SLO Partners to efficiently and effectively engage local business partners and educators in aligning, and identifying local workforce needs. In coordination with the San Luis Obispo County Office of Education, SLO Partners is able to assist in filling those needs with Apprenticeship opportunities by offering individuals within the local workforce with a variety of career, college, and customized training pathways that provide work experience opportunities to ensure that students have the skills and knowledge necessary for success in the workplace. Show less