Gabriel Sulumete

Experience

• 

  WSC Europa SA

  Aug 2008 - Dec 2010

  Call Center Team Leader
• 

  HP

  Dec 2010 - Oct 2015

  • Operational Process Management Analyst

    Jan 2015 - Oct 2015

  • Operations Specialist

    Dec 2010 - Dec 2014
• 

  Hewlett Packard Enterprise

  Nov 2015 - now

  Act as the end-to-end accountable for operational performance with the assigned partner· Support the assigned sales resources on the partner account with operational expertise and process knowledge· Drives change management processes with the assigned partner· Lead multiple complex operational improvement projects· Drive regular reviews of HP's operational performance with relevant stakeholders· Support and drive business analyses and reporting as required· Provides expert direction and guidance to process improvements and establishment of policies.· Solves complex business issues and make appropriate recommendations by applying advanced · Act as SME· Provides leadership and training on specific processes Show less Support the development, implementation and communication of the Global Rebate Suite (GRS) Transformation Roadmap towards internal stakeholders and partners;Managing and coordinating world wide transformational projects aiming to enable no touch seamless Financial Claims development in alignment with corporate strategy and latest industry practice;Identify and lead business cases to improve the processes with focus on existing technologies and capabilities (Process expertise, Continuous Improvement, Quality Management System, etc.);Evaluate process automation potential and identify use cases based the L6S methodology and practices;Design the process definition based on the QMS key metrics, efficiency and effectiveness;Identify key process transformation areas required to enable successful digital transformation and process modernization;Be the subject matter expert, providing leadership on digitalization capabilities, owning the stakeholders journey and business road map;Supporting and providing process walkthroughs during Audits; Show less

  • Account Operations Manager

    Aug 2018 - now

  • WW Financial Claims Process and Capabilities Manager CCDM

    Nov 2015 - Aug 2018