Bharat Gautam

Experience

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  Cambata Aviation Pvt Ltd

  Mar 1996 - Feb 1997

  Traffic Supervisor

  PLATFORM: Worked with this premier Aviation Company at Indira Gandhi International Airport which operates the ground handling part for international airlines.• Involves passenger and baggage handling, passenger luggage, • Check-in (for Passengers), and customer care.• Security check at the Aircraft door for ground handling staff.• Implementing security checks on baggage for all passengers.• Assisting Travellers on the arrival and depature of different Airlines• Checking Visa documents (Gulf Airlines) for all international travelers.• Handling cargo for all International Airlines.(Including Valuables like Gold)• Classification and distribution of passenger baggage, Dispatching of Flights. Show less

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  Reservation Data Maintenance India Private Limited

  Mar 1997 - Oct 2006

  Prorate Analyst

  (A Lufthansa commercial holding firm)PLATFORM: Worked in Yield management also known as revenue management for Lufthansa in Interline Billing Department of Proration and Fares Division. Process requires Fare Construction, Ticketing and other Revenue Accounting Skills.• Worked on sophisticated data management SAP, ensuring seamless data mining and transfer.• Handling of incoming debits and outgoing billings of Lufthansa and for other airlines.• To distribute revenue by using proration methodologies Special Proration Agreements(SPA) and by analyzing their claims. Settlement of disputes/billings with other airlines by analyzing their rejection and rebilling memos. Inspection of billed flight coupons, Flight Interruption manifest (FIM’s), PTA’s and Lost ticket billings (LTB’s).• Auditing of Airline coupons and Checking of fares, taxes and commission collected on ticket.• Involved in fares construction, calculation, and recalculation of itineraries and fare pricing, interpretation of fare rules along with resolving pricing issues.• Responsible for running quality checks and maintaining quality by delivering effective process training ,assisting team publishing weekly quality report and providing constructive feedback by timely monitoring and evaluating performance • Also worked as Tariff check specialist in (Fares Division) Department ,Job involves Studying, Checking, and Eliminating different types of malpractice done by the travel agents worldwide Show less

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  American Express

  Oct 2006 - Feb 2010

  Senior Analyst

  PLATFORM: Worked on Airline reservation system used for interfaces with GDS which supports travel refunds for major airlines for American Express travelers worldwide.• Worked on Airline Refunds through GDS- Sabre, Amadeus, Galileo • Refunding online tickets which needs lot of accuracy and expertise by going through the Fares rules and cancellation policy of any fare basis and refunds as per Airline norms.• Calling any required Airline for ticket status and also to resolve any old dispute between the Airline and customer.• We as a Travel Specialist analyze all situations and then reach to a final conclusion which helped customer to resolve query on good grounds with American Express and the Airline.• Managing a team of ten members and taking care of quality and accuracy of their daily deliverables.• Daily customer support and trouble shooting • Resolving agency debit/credit memos (ADM/ACM)Issued by Airline through Calls and GDS.• To keep constant touch with Airline through calls and emails for latest Updated policy status.• To provide best service to our customers and looking to their needs.• Solving for specific customer needs through customized reporting• Trained the New users.• Auditing of Global Airline tickets for refunds and collectable airport taxes related violations.• Auditing of commission adhering to standard IATA rules and Airline policies.• Designing and implementing process training, and responsible to mentor team to perform as per the SLA of the process. Show less

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  Exl Services (I)Limited.Com

  Mar 2010 - Aug 2016

  Senior Travel Consultant

  PLATFORM: Currently responsible for the quality check for the MI team which is based on close metrics to vouch , enhance, stabilize, update on quality and accuracy on Daily deliverables.• Setting client’s travel strategies to maximize savings opportunity with the help of data and reports example, Spend Analysis, Compliance Report, Business Reviews, Benchmark Report, Potential Savings Report and MI reports.• Offer higher level of consultative insight and solutions to both internal and external clients to achieve the account’s goals and objectives.• Execute various analysis reports example, Spend Analysis, Compliance Report, Business Reviews, Benchmark Report, Potential Savings Report and MI reports.• Managing a team of ten members and taking care of quality and accuracy of their daily deliverables.• Offer higher level of consultative insight and solutions to both internal and external clients to achieve the account’s goals and objectives• Set client travel strategies to maximize clients’ travel program savings opportunity• Continually demonstrate attention to detail and utilize quality control steps to ensure integrity of the data presented in reports and analysis.• Execute special projects and ad-hoc requests.• Assist in the design, development and implementation of new solutions and products for the team.• Execute end to end capacity management for the team.• Initiate process improvements & efficiency gains by identifying service delivery gaps and offering• Solutions for Advisory Services client deliverables.• Providing insightful MI reports/scorecard for clients using multiple Amex data sources (Card, Payments, and Business Travel)• Excellent execution of reporting and analysis in an accurate and timely manner. Show less

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  Southall Travel Limited., (Onkar Infotech) Gurgaon

  Jan 2017 - now

  Travel Consultant