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Seema Malhotra

Seema Malhotra

Business Development Executive

Followers of Seema Malhotra367 followers
location of Seema MalhotraBengaluru, Karnataka, India

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  • Timeline

  • About me

    Service Delivery Leader - Enterprise Business Services

  • Education

    • DAV Schools Network

      -
      Bachelor of Commerce - BCom Business/Commerce, General

    • DOEACC

      -
      Diploma. Computer Science

    • Institute of Management Technology, Ghaziabad

      2004 - 2007
      Masters in Business Administration Business Administration, Management and Operations

    • Delhi University

      2001 - 2004
      Bachelor's degree ENGLISH LANGUAGE AND LITERATURE/LETTERS

  • Experience

    • NIIT SmartServe

      Aug 2004 - Mar 2005
      Business Development Executive

    • Fidelity Investments

      Nov 2005 - Jun 2008
      Business Analyst

      Analyst (UK) - (Broker and Investor Relations)

    • Aviva

      Jul 2008 - Apr 2010
      Senior Operations Executive

      • Handling legal notices, IRDA notices and court orders• Strategy Building around dealing with clients. Involved working with lawyers. • Cases include customer complaints, legal notices, court order and Ombudsman order.• Dealing with High-net-worth client • Representation at the Managing Director level for HNI/ Critical cases. • Evaluating the financial impact to reduce the company loss.• Conduction process trainings since February 2009 for the entire complaints and customer services• Mentoring new hires with the customer services and complaints redressal process. Handling a batch of 15-20 people including new hires and cross-functional staff. • Working on RCA (Root cause analysis) and NPS (Net promoter score) for the targets achieved each month by customer services and complaints team. • Projects Undertaken – Enhancement of the CRM used by customer services and drafting the final letters sent to clients to maintain uniformity and quality standards. • Rewarded with the Champion award for year closing 2009-2010 in March 2010. Show less

    • Walmart

      Aug 2015 - Jul 2017
      Project Leader

    • Walmart Global Tech India

      Aug 2017 - now

      • Service Delivery Leader

        Jan 2022 - now

      • Senior Manager I- GBS

        Jan 2020 - Feb 2022

      • Manager

        Aug 2017 - Jan 2020

  • Licenses & Certifications

    • LEAP

      Unbox
      Jan 2021

    • Building Data Analyst AI Agent

      Microsoft
      Aug 2025

    • GenAI & AgenticAI for Corp Functions

      UpGrad
      Oct 2025

    • IIMB - EEP (i-Lead)

      Indian Institute of Management Bangalore
      Jan 2023